Inside Sales III

White Cap; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

White Cap is seeking an experienced inside sales professional to join our team in Austin, TX. The role focuses on accurate order processing, pricing management, and proactive procurement support to ensure top-notch service for customers and associates.

You will mentor peers, optimize pricing within guidelines, and coordinate logistics to meet customer needs. A strong background in sales, pricing governance, and cross-functional collaboration is essential.

Qualifications

• 5–7 years of related experience.
• 3+ years of inside sales with leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills.
• Ability to collaborate cross-functionally and influence operational improvements.
• Skilled in coaching and developing associates for performance and growth.

Responsibilities

• Process orders across multiple channels (phone, email, text, counter) with accuracy and timely service.
• Manage basic pricing within guidelines to maintain margins.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle payments securely (credit card, check, cash).
• Identify stock products and suggest comparable alternatives.
• Oversee service levels and follow up on escalated issues.
• Maintain accurate records and documentation for transactions and procurement.
• Provide advanced guidance on pricing strategies within established frameworks.
• Mentor associates on best practices and processes.

Skills

Inside sales

Leadership

Pricing strategies

Margin governance

Problem-solving

Cross-functional collaboration

Coaching and development

Decision making

Education

Associate degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Oversees service commitments and escalated customer issues with relentless follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Provides advanced guidance on pricing strategies within established frameworks.
• Mentors associates on best practices and operational processes.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

• 3+ years of inside sales experience with demonstrated leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills for complex issues.
• Ability to collaborate cross-functionally and influence operational improvements.
• Skilled in coaching and developing associates for performance and growth.

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affiruintive Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.