Inside Sales - Houston, TX

Building Controls & Solutions; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Uncapped commissions

Onboarding & product training

Career advancement

Job summary

Building Controls & Solutions in Houston, TX seeks an Inside Sales Lead at the branch counter. You will serve walk-in and phone-in customers, process orders, and provide expert product support while driving local sales growth.

Requirements include 2+ years in inside or counter sales, strong communication, CRM/order-entry proficiency, and HVAC/controls knowledge. Competitive base salary with uncapped commissions accompanies onboarding and training.

Qualifications

• 2+ years of inside or counter sales experience, preferably in distribution or wholesale.
• Strong communication, organizational, and customer service skills.
• Proficient in CRM and order entry systems.
• Technical product knowledge; HVAC or controls experience a plus.

Responsibilities

• Grow counter traffic and local service area sales.
• Drive inside sales via upselling, cross-selling, and quotes.
• Coordinate with outside sales, vendors, and warehouse for orders.
• Provide product guidance and support the sales process.
• Prepare and deliver accurate quotes and convert to orders.
• Enter and process sales and purchase orders; track deliveries.
• Handle returns and maintain regular customer contact.
• Identify new sales opportunities and mentor junior staff.

Skills

Inside sales

Customer service

CRM proficiency

Order entry

Tools

CRM software

Order entry systems

Job description

About BCS: Building Controls & Solutions (BCS) is a premier distributor and solutions provider in the Building Automation industry. We partner with top manufacturers to serve mechanical, electrical, and controls contractors, delivering products and services including HVAC controls, gas detection, access control, lighting systems, analytics, and IoT solutions. With a strong local branch presence and technical support teams, BCS helps customers succeed on complex commercial building projects.

Position Overview: (Inside Sales Lead – Branch Counter)

We are seeking a motivated and client driven Inside Sales Lead to join our branch team. This position is based at the sales counter and plays a key role in serving walk-in and phone-in customers, processing orders, and providing expert product support.

Key Responsibilities

• Support initiatives to grow counter traffic and local service area sales
• Drive inside sales via upselling, cross-selling, and quote follow-ups
• Partner with outside sales, vendors, and warehouse teams to ensure timely order fulfillment
• Guide customers through technical product selection and the sales process
• Educating customers on products, services, and technical capabilities
• Manage and grow house account sales while meeting gross margin goals through effective pricing
• Set and manage customer expectations for pricing, availability, lead times, and deliveries
• Prepare and deliver accurate quotes and convert them into orders
• Enter and process sales and purchase orders
• Handle customer returns and order tracking
• Conduct outbound sales calls, including prospecting and house account follow-ups
• Maintain regular customer contact and follow-up via phone
• Identify and pursue new sales opportunities
• Support inventory management and warehouse organization
• Ensure daily shipping of products
• Maintain a clean, professional, and welcoming counter environment
• Assist with training and mentoring of junior counter staff
• Share best practices within the branch and across other BC&S branches

Qualifications

• 2+ years of inside or counter sales experience, preferably in distribution or wholesale
• Strong communication, organizational, and customer service skills
• Proficient in CRM and order entry systems
• Technical product knowledge required
• Experience in HVAC or controls/building automation a plus
• Demonstrated ability to perform outbound sales calls

What We Offer

• Competitive base salary + uncapped performance-based commissions
• Structured onboarding and product training
• Career advancement opportunities in a supportive team culture
• Access to industry-leading manufacturers and technical expertise

Physical Requirements

• Prolonged periods of standing and computer work
• Ability to lift to 45 pounds
• Valid driver’s license required

Additional Information

• Light travel may be required
• Other duties as assigned
• Background check required post-job offer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required by the employee.

Salary Range:

Location: Houston, TX

Direct Report: Albert Braddick