Inside Sales Engineer

Airtech Vacuum; Benton Harbor (MI); Hybrid; USD 76,200 - 114,200; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

IDEX Airtech seeks an Inside Sales Engineer to deliver technical and commercial support for Performance Pneumatics. You’ll assist customers, distributors and the field team, guiding product selection and preparing quotes.

You'll collaborate with Sales, Engineering and Product Management to grow revenue, qualify opportunities and provide application expertise in rotating equipment and industrial machinery. A strong engineering background and customer focus are essential.

Qualifications

• Bachelor’s degree in mechanical/industrial engineering or equivalent experience.
• 1–5 years in inside sales, technical support, or application engineering.
• Ability to interpret engineering specs, drawings and data sheets.
• Proficient with CRM tools, ERP systems, and MS Office.
• Strong communication and customer service skills.

Responsibilities

• Respond to inquiries with technical and commercial guidance.
• Provide product recommendations based on performance needs.
• Prepare accurate quotations and proposals for accounts.
• Grow revenue by engaging existing customers and qualifying leads.
• Collaborate with Sales, Engineering and PM to develop solutions.

Skills

Technical aptitude

Customer-focused communication

Attention to detail

Organizational skills

Team collaboration

Urgency and results focus

Education

Bachelor’s degree in Mechanical Engineering

1–5 years inside sales/technical support

Understanding of mechanical systems and performance curves

CRM/ERP proficiency

Strong communication skills

Tools

CRM tools

ERP systems

Microsoft Office

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ("https://www.idexcorp.com/our-businesses/business-segments/") around the globe, chances are, we have something special for you.

Position Summary

The Inside Sales Engineer provides technical and commercial support for our Performance Pneumatics product line to customers, distributors, and the outside sales team. This role collaborates with Sales, Engineering, Product Management, and Customer Care to respond to inquiries, deliver application support, and guide customers through product selection. The Inside Sales Engineer serves as a key resource for product knowledge, markets, and value propositions, managing inside sales owned accounts, qualifying leads, recommending solutions, and preparing quotes. This role combines strong engineering aptitude with customer-facing communication skills to help drive revenue growth and ensure exceptional customer experience.

Essential Duties & Responsibilities

• Responsiveness: Respond to customer and sales inquiries, qualify opportunities, and provide timely technical and commercial responses.
• Proactive Communication: Maintain regular communication with customers to move opportunities through the sales pipeline.
• Application Knowledge: Provide product recommendations based on performance requirements, specifications, and industry standards.
• Driving Growth: Ensure structured engagement with existing accounts to maintain and grow revenue; identify growth opportunities by asking qualifying questions to unlock potential
• Leads Qualification: Respond to incoming leads from prospective customers by asking qualifying questions to understand customer application, opportunity size and recommend appropriate product and commercial path.
• Technical & Commercial Support: Prepare and deliver accurate quotations, proposals, and technical documentation based on customer requirements.
• Provide specification assistance to customers and the commercial team by identifying the best technical solution for the customer’s application to ensure optimal efficiency and overall system reliability.
• Collaborate with applications engineering to develop new solutions for unique challenges in the markets we serve.
• Collaborate with outside sales and distribution to develop high potential customer account opportunities and develop a sales funnel.
• Track and report on high value leads and opportunities. Work with Product Management to highlight new business opportunities and identify gaps in product coverage.
• Support outside sales with application data, pricing, lead times, and project follow-up.
• Maintain CRM records, update account, opportunity, and forecast information.
• Periodically attend trade shows and / or visit customers and distributors to stay close to the market.
• Additional projects and duties as necessary.

Key Competencies

• Technical aptitude and problem-solving mindset
• Customer-focused communication
• Attention to detail and accuracy
• Organizational and multitasking ability
• Team collaboration
• Results-oriented mindset with a sense of urgency

Education & Experience

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related technical field (or equivalent industry experience).
• 1–5 years’ experience in inside sales, technical support, or application engineering—preferably with rotating equipment, blowers, compressors, or other industrial machinery.
• Strong understanding of mechanical systems, fluid dynamics, and performance curves.
• Excellent communication and customer service skills.
• Ability to interpret engineering specifications, drawings, and technical data sheets.
• Proficiency with CRM tools, ERP systems, and Microsoft Office.

PHYSICAL DEMANDS:

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level is minimal with intervals of spikes.
• Remote or Office working environment.
• Required to wear safety glasses and utilize other safety equipment as required while present on shop floor.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $76,200.00 - $114,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: "https://www.idexcorp.com/careers/our-benefits-and-rewards/"

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

Job Family: Sales

Business Unit: Airtech