Inside Sales Engineer

IDEX Corporation; Benton Harbor (MI); Hybrid; USD 76,200 - 114,200; Full time

Job summary

IDEX is seeking an Inside Sales Engineer to provide technical and commercial support for the Performance Pneumatics line to customers, distributors, and the outside sales team. You will work with Sales, Engineering, Product Management, and Customer Care to respond to inquiries, guide product selection, and prepare quotes.

This role combines engineering aptitude with customer-facing communication to drive revenue growth and deliver an exceptional customer experience.

Qualifications

• Bachelor’s degree in Mechanical or Industrial Engineering or equivalent.
• 1–5 years in inside sales, technical support, or application engineering.
• Experience with rotating equipment, blowers, compressors, or similar machinery.
• Strong understanding of mechanical systems and performance curves.
• Excellent communication and customer service skills.

Responsibilities

• Respond to inquiries with technical and commercial responses.
• Maintain regular communication to advance opportunities.
• Provide product recommendations based on requirements.
• Prepare quotations, proposals, and technical documentation.
• Collaborate with sales and engineering to drive growth.
• Maintain CRM records and forecast information.

Skills

Technical aptitude

Customer communication

Attention to detail

Organizational skills

Team collaboration

Results oriented

Education

Bachelor’s degree in Mechanical/Industrial Engineering

Tools

CRM tools

ERP systems

Microsoft Excel

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Position Summary

The Inside Sales Engineer provides technical and commercial support for our Performance Pneumatics product line to customers, distributors, and the outside sales team. This role collaborates with Sales, Engineering, Product Management, and Customer Care to respond to inquiries, deliver application support, and guide customers through product selection. The Inside Sales Engineer serves as a key resource for product knowledge, markets, and value propositions, managing inside sales owned accounts, qualifying leads, recommending solutions, and preparing quotes. This role combines strong engineering aptitude with customer-facing communication skills to help drive revenue growth and ensure exceptional customer experience.

Essential Duties & Responsibilities:

• Responsiveness: Respond to customer and sales inquiries, qualify opportunities, and provide timely technical and commercial responses.
• Proactive Communication: Maintain regular communication with customers to move opportunities through the sales pipeline.
• Application Knowledge: Provide product recommendations based on performance requirements, specifications, and industry standards.
• Driving Growth: Ensure structured engagement with existing accounts to maintain and grow revenue; identify growth opportunities by asking qualifying questions to unlock potential
• Leads Qualification: Respond to incoming leads from prospective customers by asking qualifying questions to understand customer application, opportunity size and recommend appropriate product and commercial path.
• Technical & Commercial Support: Prepare and deliver accurate quotations, proposals, and technical documentation based on customer requirements.
• Provide specification assistance to customers and the commercial team by identifying the best technical solution for the customer’s application to ensure optimal efficiency and overall system reliability.
• Collaborate with applications engineering to develop new solutions for unique challenges in the markets we serve.
• Collaborate with outside sales and distribution to develop high potential customer account opportunities and develop a sales funnel.
• Track and report on high value leads and opportunities. Work with Product Management to highlight new business opportunities and identify gaps in product coverage.
• Support outside sales with application data, pricing, lead times, and project follow-up.
• Maintain CRM records, update account, opportunity, and forecast information.
• Periodically attend trade shows and / or visit customers and distributors to stay close to the market.
• Additional projects and duties as necessary.

Key Competencies:

• Technical aptitude and problem-solving mindset
• Customer-focused communication
• Attention to detail and accuracy
• Organizational and multitasking ability
• Team collaboration
• Results-oriented mindset with a sense of urgency

Education & Experience:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related technical field (or equivalent industry experience).
• 1–5 years’ experience in inside sales, technical support, or application engineering—preferably with rotating equipment, blowers, compressors, or other industrial machinery.
• Strong understanding of mechanical systems, fluid dynamics, and performance curves.
• Excellent communication and customer service skills.
• Ability to interpret engineering specifications, drawings, and technical data sheets.
• Proficiency with CRM tools, ERP systems, and Microsoft Office.

PHYSICAL DEMANDS:

• While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Noise level is minimal with intervals of spikes.
• Remote or Office working environment.
• Required to wear safety glasses and utilize other safety equipment as required while present on shop floor.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $76,200.00 - $114,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer .

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

Job Family: Sales

Business Unit: Airtech