Inside Sales & Customer Service Representative

Driver Industrial Safety™; Commerce City (CO); Sur place; USD 50 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

Paid holidays

Résumé du poste

Driver Industrial Safety® is seeking an on-site Inside Sales & Customer Service professional in Commerce City, CO. You will handle phones and emails, build quotes, enter orders, and support marketing trade shows.

You will learn safety product lines and advise customers on the best solutions. You will work with remote marketing support while being the sole sales team member in the building, using AI tools as needed and coordinating with warehouse for delivery timing.

Qualifications

• 2+ years of B2B customer service or inside sales experience in manufacturing, industrial supply, or distribution.
• Proven experience building quotes and entering orders in an ERP or CRM system.
• Confident on the phone with steady call volume, solving problems, and asking for the order.
• Track record of following up on and closing open quotes.
• Strong computer skills including Microsoft Office and Excel.
• Organized and accurate with numbers, orders, and inventory counts.

Responsabilités

• Answer a steady volume of incoming calls and emails from customers, distributors, and sales reps.
• Build accurate quotes quickly and follow up on open quotes to win the order.
• Enter sales orders in NetSuite and manage them through delivery.
• Learn our safety product lines to recommend the right product and add-ons.
• Provide pricing, availability, lead times, and order status.
• Resolve order problems, returns, and complaints, and ensure customer satisfaction.
• Build relationships with repeat customers and distributors and grow their business.
• Spot new opportunities and pass qualified leads to the right sales rep.
• Maintain customer records and coordinate with warehouse and shipping on timing and delivery.

Connaissances

B2B customer service

Inside sales

Quote building

Order entry

Microsoft Excel

ERP/CRM systems

Strong communication

Formation

High school diploma

Outils

ERP/CRM systems

Microsoft Office

Excel

Description du poste

Pay: $50,000 - $58,000 per year, DOE - Quarterly Sales Bonuses

Benefits: Medical, dental, vision, 401(k) with match, PTO, and paid holidays

Reports to: Remote Inside Sales Manager; also works closely with our remote Marketing Manager

About Driver Industrial Safety®

Driver Industrial Safety® is a global supplier and manufacturer of safety equipment for key industrial sectors, with deep roots in the mining community. Our team of about 50 people turns ideas into market-leading safety brands: RhinoGuard cable protectors and ground protection mats, NVIZN LED identification displays, SafetyWhips warning whips, Toro wheel chocks, Elasco cable protectors and dropovers, and Industrial Decals (IDC) signs and decals. We stand out for quality, short lead times, and competitive pricing. Safety is All We Do!

About the role

You are the on-site hub for a sales and marketing team that works mostly remotely. This is first and foremost a customer service and inside sales job. Success in this role comes from listening to customers, understanding their needs, and using your product knowledge to recommend the right solution. Daily tasks include answering phones, building quotes, following up on open quotes, and entering sales orders. Marketing support comes in waves around our trade show calendar: getting the booth out the door, keeping swag and literature stocked, and photographing products for our website and catalogs.

The people who succeed here enjoy helping customers. They are patient, empathetic, and clear communicators who can put themselves in the customer's position and advocate for them when needed. They troubleshoot problems, respond quickly and accurately, and pass along customer feedback that helps us improve.

Our sales reps and Marketing Manager work remotely, so you will be the only sales team member in the building. The right person works well on their own, anticipates what needs to be done before being asked, and is comfortable with computers, spreadsheets, and new tools, including AI.

Customer service & inside sales (primary focus)

• Answer a steady volume of incoming calls and emails from customers, distributors, and our sales reps. You are often the first voice customers hear.
• Build accurate quotes quickly and follow up on open quotes to win the order.
• Enter sales orders in NetSuite and manage them through delivery.
• Learn our safety product lines well enough to recommend the right product and suggest add-ons.
• Provide pricing, availability, lead times, and order status.
• Resolve order problems, returns, and complaints, and follow through until the customer is satisfied.
• Build relationships with repeat customers and distributors and grow their business with us.
• Spot new opportunities and pass qualified leads to the right sales rep.
• Keep customer records up to date and coordinate with the warehouse and shipping on order timing and delivery.

Marketing & trade show support (as needed, around the trade show calendar)

• Trade shows: unpack the booth container when it comes back from a show, count swag and literature used, restock and repack for the next show, and coordinate freight to the next venue. The candidate will be responsible for reviewing and replenishing marketing material for the Marketing Manager and sales reps when they are on site to set up the booth, signage, and product displays. All marketing materials will need to be updated, stocked and pulled for different trade show and sales team members..
• Inventory: keep a simple spreadsheet of booth assets, swag, and printed materials, and flag low stock before it runs out.
• Fulfillment: pull and ship catalogs, swag, samples, and data sheets requested by sales reps or customers.
• Product photography: shoot product photos in our on-site photo booth for the website, catalogs, and social media, following our shot list and style guide.
• Video (a plus): capture short product or how-to videos with a camera or phone.
• General marketing: help with simple tasks as needed, such as updating sell sheets or organizing photo files.

What you bring

Required

• 2+ years of B2B customer service or inside sales experience, ideally in manufacturing, industrial supply, or distribution.
• Proven experience building quotes and entering orders in an ERP or CRM system.
• Confident on the phone: comfortable with a steady call volume, solving problems, and asking for the order.
• Track record of following up on and closing open quotes.
• Strong computer skills, including Microsoft Office and especially Excel.
• Organized and accurate with numbers, orders, and inventory counts.
• Self-starter who can manage their own day without close supervision.
• Able to regularly lift up to 45 lbs. and stand, bend, and move boxes and booth crates, with or without reasonable accommodation.
• High school diploma or equivalent.

Nice to have

• Experience using AI tools (such as ChatGPT, Claude, or Copilot) to work more efficiently.
• Product photography or video skills, or an eye for design (Canva, Adobe, or similar).
• Trade show, event, or marketing coordination experience.
• Bilingual in English and Spanish.

Physical requirements & schedule

• Monday–Friday, 40 hours per week, on-site in Commerce City, CO.
• Office work, plus regular time in the warehouse and booth container.
• Lift and carry up to 45 lbs.; use a pallet jack or hand truck for heavier items.
• Occasional early or late days around trade show shipments; travel is not expected.

Driver Industrial Safety is an equal opportunity employer. We provide reasonable accommodations to qualified applicants and employees with disabilities.