Inside Sales- Customer Service

Macnica Americas; Novi (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Macnica Americas, Inc. is seeking an Inside Sales – Customer Service professional to own program-based supply management and prevent production disruption for Automotive Tier1. You will coordinate demand vs.

supply using validated FCST, drive VMI distribution, and maintain inventory integrity across ERP/MRP/EDI systems. Key responsibilities include managing planning ownership, collaborating with Sales, and adapting to line-down risks with weekly/daily production-based decisions.

Qualifications

• Excellent communication skills (oral and written) in English.
• Advanced Excel skills including formulas and pivots.
• Proficiency with ERP/EDI systems (Oracle, SAP, AS400 or QuickBooks).
• Ability to manage long-term monthly supply chain/pipeline between suppliers and customers.
• Strong problem solving and interpersonal abilities.

Responsibilities

• Understand customer demand as structure, not just quantity.
• Own planning, allocation decisions and FCST alignment with program reality.
• Coordinate with SS to reflect supply constraints in orders.
• Maintain FCST accuracy and drive VMI distribution.
• Create and interpret control tables and charts for decision history.
• Communicate PCN status and coordinate with customers during changes.
• Manage inventory levels using WoS and aging-reduction plans.
• Ensure data alignment across ERP/MRP/EDI and financial flow.

Skills

Communication

Excel advanced

ERP/EDI literacy

Problem solving

Interpersonal skills

Report writing

Education

5+ years inside sales experience

Tools

Oracle

SAP

AS400

QuickBooks

MS Office

EDI

Job description

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

Learn more about the Macnica team members you’ll be joining!

Job Summary:

The Inside Sales – Customer Service role serves as the accountable owner of “program-based supply management” to prevent Automotive Tier1 lifetime production disruption. This position is responsible for holistic program-level decision-making, coordinating conflicting demand and supply requirements based on facts and structure. Managing "Product Life Cycle" integrating supply reality provided by Supplier Service(SS) with customer program needs while executing VMI distribution and maintaining inventory integrity.

Responsibilities:

Understanding Customer Demand Structure

• Understand customer demand as structure, not just quantity.
• Quantity matrix management when one device is used across multiple programs.
• Validation of whether customer forecasts/POs align with actual program reality.
• Own FCST input accuracy by validating alignment between customer forecast and program-level demand structure.
• Ensure FCST reflects actual program consumption logic, not only customer-provided numbers.

Planning & Decision Ownership

• CS holds planning and allocation decision ownership.
• Make ordering and allocation decisions based on supply reality provided by SS (LT, constraints, inventory).
• Program-based priority and quantity adjustments beyond simple PO processing.
• Collaborates with Sales while retaining decision ownership.
• Utilize validated FCST as a baseline for allocation and ordering decisions.
• Continuously adjust FCST based on supply constraints and program changes.

Critical Operation (Line Down)

• Command function during line-down risk.
• Shift from monthly PO control to weekly/daily production-based management.
• Create control tables and Waterfall charts based on run rate and production volume.
• Visualize decision history to clarify accountability.

Program Change Management (PCN)

• CS holds PCN management accountability.
• Act as the primary communication window for PCN notification, customer coordination, and PCN progress management.
• Allocation decisions between old/new parts based on approval status and lead time.
• Minimize supply risk and inventory impact during approval gaps.
• Integrated management of supply, quality, and inventory with SS and CQE.

Cost & Credit Management

• Own customer-side cost and credit management.
• Understand and manage price structures for cost-down activities.
• Lead Price Protection, Rebill, and Credit processing.
• Program-based pricing explanation and internal/external coordination.

Inventory Management

• Maintain balanced inventory.
• Optimal inventory control based on Weeks of Supply (WoS).
• Visualization and execution of excess/aging inventory reduction plans.
• Drive elimination of excess/aging inventory by leading root cause analysis, executing mitigation actions including customer pull-in/return negotiations as applicable, and maintaining ownership until inventory is cleared.
• Inventory positioning aligned with future demand outlook.

System & Data Execution (MRP / ERP / EDI)

• Maintain FCST data accuracy and consistency across ERP/MRP/EDI systems.
• Ensure alignment between forecast data, physical flow, and financial flow.
• Execute VMI distribution and maintain inventory integrity through MRP/ERP operations.
• Ensure alignment of physical flow / financial flow / data flow in system-based execution.
• Support clean handoff from planning decisions into operational transactions, visibility, and reporting.

Required Skills/Abilities:

• Excellent communication skills both oral and written (English required).
• Accurate use of Excel spreadsheet (formula, format, data input), Word, Outlook (scheduler, meeting request, rules) and PDF.
• Understand a distributor’s business position between suppliers and customers.
• ERP/EDI excellence (Oracle, SAP, AS400 or QuickBooks).
• High level of Excel spreadsheet (formula, format, pivot table required), Word, Outlook and PowerPoint.
• Professional report (summarize points with short sentence verbally and in writing).
• Manage all action items, timelines and report to manager.
• Manage internal/external business pressure to achieve company goal.
• Good problem solving and interpersonal skills.

Education and Experience:

• 5 yrs+ Inside Sales experience or equivalent.
• Understand & ability to manage long-term monthly supply chain/pipeline between suppliers & customers.
• Operate VMI through MRP system accurately.
• Ability to cross check a pricing, P/N, quantity or other T&Cs to avoid system entry error.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.