Inside Sales/Customer Service

SRS Distribution Inc.; New York (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Plan

Paid time off

Medical insurance

Dental/Vision

Long-term disability

Life insurance

Job summary

SRS Distribution Inc. in Brooklyn, NY, is seeking an Inside Sales representative to provide product knowledge on building materials, take orders, and build strong customer relationships.

You will enter orders in the company system, quote prices, discuss credit terms, and collaborate with Outside Sales Reps and Sales Managers to align sales strategies. The role requires a high school diploma (GED) with 4-year degree preferred; you should be able to multitask, solve problems, and communicate

Qualifications

• High school diploma or GED required; 4-year degree preferred.
• Ability to self-manage, take initiative and meet the public.
• Team player with attention to detail and strong organizational skills.

Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers.
• Enter orders in company system.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches.
• Overcome objections of prospective customers.
• Quote prices and prepare sales orders and/or reports.

Skills

Order entry

Customer relationships

Product knowledge

Sales collaboration

Objection handling

Pricing & quotes

Education

High school diploma or GED

Four-year degree preferred

Job description

Position Purpose

The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry.

Key Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers.
• Ability to use company computer system to enter orders.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports

Reports to Sales Supervisor, Sales Manager, Customer Service Supervisor, Branch Manager.

Travel Requirements

N/A.

Physical Requirements

Must be able to remain in stationary position in an office environment: 50% Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Constantly working in office environment.

Minimum Qualifications

High school diploma or GED required, 4 year degree preferred. Ability to self-manage, show initiative and be comfortable meeting the public. Must be a team player, demonstrate attention to detail and have good organizational skills.

Preferred Qualifications

N/A.

Minimum Education

High school diploma or GED required, 4 year degree preferred.

Preferred Education

N/A.

Minimum Years of Work Experience

N/A.

Certifications

N/A.

Competencies

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Leadership & Inclusion

Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title. Ability to self-manage, show initiative, be proactive, and drive results. Communicate professionally, both verbally and in writing to coworkers and customers.

Work Location

GMS West / Northwest territories Remote/Virtual, hybrid or in-office: In Office.

Salary

The base salary for this position typically falls within the range of $20.00 to $26.63 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Benefits

SRS Distribution offers additional competitive and non-financial benefits. Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Benefits Detail

• Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities Development & Training Programs

Company Information

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada. In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.” GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot.

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Accommodation Request

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Job Location

Kamco Supply - Brooklyn 80 21st Street Brooklyn, NY 11232

Agency Policy

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.