Inside Sales Coordinator

Limbs & Things Ltd.; Savannah (GA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401(k) Plan

Paid Holidays

Wellness Program

Job summary

Limbs & Things Ltd. is seeking an Inside Sales Coordinator to grow revenue by executing targeted campaigns and coordinating with RAMs across regions. You will manage lead lists, follow up on marketing emails, book product demonstrations, maintain CRM data, and support trade shows and customer meetings.

You will work closely with two field-based RAMs to maximize sales potential, travel to exhibitions as needed, and contribute to the overall growth of the sales function.

Qualifications

• Associate or bachelor’s degree in business administration or related field required.
• Excellent communication skills including strong numeracy and written abilities.
• Strong attention to detail and accuracy.
• Knowledge of MS Office and CRM/ERP software; Salesforce knowledge preferred but not essential.

Responsibilities

• Support RAMs in achieving sales budgets for their regions.
• Run quarterly sales campaigns: build lists, follow up marketing emails, contact customers, book product demos.
• Foster collaborative relationships with RAMs to maximize activity in shared territory.
• Uncover new potential customers through research, social media, and cold calling.
• Engage customers in conversations to present appropriate products and upsell where possible.
• Pass inquiries to RAMs (demo requests, new opportunities) and conduct video product demonstrations as needed.
• Maintain and update CRM data and build ongoing sales reports.
• Occasional travel to exhibitions, conferences and customer meetings.

Skills

Communication

Numeracy

Written skills

Organizational skills

Time management

Relationship building

Initiative

Problem solving

Education

Associate or Bachelor's Degree

Tools

Salesforce

MS Office

ERP/CRM software

Job description

The Inside Sales Coordinator (ISC) role is responsible for growing the sales revenue of the Limbs & Things portfolio through executing targeted sales campaigns to key customers. Working closely with two field based Regional Account Managers (RAMs), the ISC will work together with each RAM to maximise the sales potential for their region, sharing successes and working towards shared sales goals.

Working from marketing plans directed by the National Sales Manager (NSM), the ISC will build accurate customer target lists, follow up digital marketing emails, and book in person meetings with customers for the (RAMs) to attend as part of their journey plan.

The ISC will work closely with the RAMs to maintain customer relationships, follow up open opportunities and where required support with remote product demonstrations via video link directly to customers.

The ISC will also support the wider business functions through sales report creation, maintaining and updating CRM data, and where necessary travel to attending trade shows and customer meetings.

MAIN ACCOUNTABILITIES

• Be responsible for supporting each RAM achieve the sales budgets for their geographical regions.
• Run quarterly sales campaigns within their geographical territories. Compile potential customer lists, follow up marketing emails, engage customers via telephone / email, book in person product demonstrations, assist RAM with any follow up required.
• Foster a positive and proactive relationship with each of their partner RAM to maximise sales activity and performance within their shared territory.
• Uncover new potential customers through research, social media, cold calling.
• Engage customers in conversations conducive to selling appropriate products, suggesting new ideas or solutions and up selling when possible. Take a direct approach using the telephone as the primary tool.
• Passing relevant inquiries to RAMs such as product demo requests, new business opportunities.
• Conduct video product demonstrations for customers unable to receive an in-person call as required.
• Providing excellent customer service by creating positive interaction with customers.
• Where required follow up on open quoted business and maintain a working opportunity pipeline with the RAM in each geographical territory.
• Responsible for ensuring that knowledge of L&T and competitors’ products is up to date.
• Have a good working knowledge of customers, potential markets and the simulation industry.
• Follow up on all inquiries from prospecting, telephone, website, trade shows, quotes, etc. in a timely manner.
• Building and maintaining sales reports as required.
• Maintaining the Salesforce CRM system with clean data.
• Building relationships with US customers.
• Occasional travel will be required to certain Exhibitions, Conferences and Sales Calls.
• Coordinating with the demo and logistics team for video / virtual demonstrations directed to customers.
• Communicating with logistics to create unaccompanied demos and getting form signed off from end users.

TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE

• Associate or bachelor’s Degree is required, preferably in Business Administration or a related field.
• Excellent communication skills including strong numeracy and written skills.
• Strong attention to detail and accuracy.
• Knowledge of general business computer software MS Office and aptitude to learn ERP and CRM software applications, previous experience is a plus (Salesforce knowledge preferred but not essential).
• Exceptional organizational skills and time management.
• Professional written and verbal tone of voice.
• Relationship building skills for use with vendors, suppliers, and customers.
• Able to work on own initiative, keen to explore new ideas in the improvements of the department.
• Ability to deal with different problems simultaneously and committed to working to achieve requirements or meet deadlines.

DESIRABLE SKILLS & EXPERIENCE

• Sales / Customer service experience preferred but not essential.
• Medical experience or knowledge of medical terminology preferred but not essential.
• Previous work experience preferable but not essential as a graduate entry level role.

THE PACKAGE – WHATS IN IT FOR YOU?

We offer a competitive salary and a performance-related bonus based on national quarterly sales.

National Holidays and PTO, Health Insurance (with full employer paid option), Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options, 401(k) Plan + Company MatchGroup Life Insurance Company sponsored Wellness App

Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!