Inside Sales Coordinator

MRC Global Inc.; La Porte (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

MRC Global Inc. is seeking an Inside Sales Coordinator in La Porte, TX to handle multiple customer projects, expediting shipments and ensuring accuracy from order through delivery.

You will work with sales reps, customers, and vendors to keep deliveries on track and provide timely updates. The role requires 2+ years in customer service or inside sales support, a High School Diploma or GED, and strong communication and computer skills.

Qualifications

• High School Diploma or GED; post-secondary training preferred.
• 2+ years in customer service or inside sales support.
• Project management experience is a plus.

Responsibilities

• Coordinate the shipping and delivery status of inbound and outbound shipments and ensure vendor shipment and delivery logistics are on time for multiple projects.
• Work with field sales professionals to understand and assist with sales activities and enhance customer relationships.
• Confirm and ensure data entry adjustments are made for purchase orders, customer orders, procurement matching, and trade discounts as needed.
• Review the project process prior to execution of customer orders to ensure accuracy and communicate deliverables.
• Manage and track order acknowledgements with manufacturers, vendors, and customers by providing progress reports.
• Provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Monitor expected ship dates to ensure timely delivery and expedite as needed.
• Manage project documentation requirements with customers and vendors.
• Establish and maintain customer relationships, communicate with customers and coworkers to provide technical information.

Skills

Prioritization

Attention to detail

Customer relations

Communication

Computers & software

Education

HS Diploma or GED

Job description

## Inside Sales CoordinatorApplylocations: La Porte, Texas - Corporate Office;100073time type: Full timeposted on: Posted Todayjob requisition id: JR110132MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.**Job Purpose**The Inside Sales Coordinator is responsible for the execution of multiple customer projects by expediting and fulfilling the project objectives. This role will work closely with sales representatives, customers, and vendors to ensure deliveries are on time and accurate.**Key Duties & Responsibilities**The Role’s responsibilities include, but are not limited to:* Coordinate the shipping/delivery status of pending inbound and outbound shipments and ensure vendor shipment and delivery logistics are on time for multiple projects.* Work proactively with field sales professionals (Sales and Service or Technical Inside Sales Representatives) to understand and assist with sales activities and enhance customer relationships.* Confirm and ensure data entry adjustments are made for purchase orders, customer orders, procurement match, and trade discounts as needed.* Review the project process prior to execution of the customer orders to ensure accuracy and communicate deliverables.* Manage and track order acknowledgements with both manufacturers, vendors, and customers by providing progress reports to customers.* Provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).* Monitor expected ship dates to ensure timely delivery and expedite as needed.* Manage project documentation requirements with customers and vendors.* Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.* Comply and promote awareness and understanding of MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.* Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.* Other departmental duties or projects as assigned.**Required Experience*** High School Diploma, GED (General Education Degree), and additional post-secondary training or education.* Any combination of 2+ years in customer service, inside sales support, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.* Project management experience is a plus.**Skills & Abilities*** Ability to prioritize multiple tasks and to work both independently and as part of a team.* Attention to detail and work with a sense of urgency.* Ability to establish excellent rapport with vendors, customers, sales representatives, and other internal departments using written correspondence, proper phone etiquette, and other interpersonal skills.* Demonstrated competence in the use of computers and software applications.* Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.* Ability to effectively present information in one-on-one and small group situations.**Working Conditions*** Able to interact with others frequently.* Most work is performed at a desk or in front of a computer.* Able to sit/stand for long periods of time.* For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.* Reasonable accommodation may be made to enable individuals to perform essential functions.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.