Inside Sales Coordinator

Cummins Inc.; Indianapolis (IN); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Medical/Dental/Life Insurance

Health Savings Account

Job summary

Cummins Inc. is seeking an Inside Sales Coordinator to support our distribution business from a hybrid/remote setting. You will handle customer inquiries, prepare quotes, and process orders while coordinating with multiple internal teams to ensure smooth service delivery.

You will work standard business hours in your local time zone, with occasional onsite requirements, and contribute to advancing customer satisfaction and sales outcomes across the organization.

Qualifications

• High school diploma or equivalent required; regulatory licensing may apply.
• Experience in customer-facing roles and sales support preferred.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Receive customer calls and emails, qualify inquiries and route opportunities to sales professionals.
• Prepare budgetary quotes by gathering technical information, pricing, lead times, and requirements.
• Process customer orders, acknowledgements, invoices, and shipping notices with accuracy.
• Create/maintain PM contracts, work orders, and service documentation.
• Coordinate with internal teams to resolve customer, order, pricing, and service issues.
• Review dashboards and reports to support service and sales activities.

Skills

Customer service

Sales support

Multitasking

Communication

CRM familiarity

ERP familiarity

Team collaboration

Education

High school diploma or equivalent

Tools

CRM

ERP

Work orders system

Job description

Job Summary:

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.

We are looking for a talented Inside Sales Coordinator to join our Distribution business.

This is a remote/hybrid position. Candidates can be based in any time zone but are expected to work standard business hours of 8:00 AM to 5:00 PM in their local time zone, with occasional onsite requirements as needed.

You will make an impact in the following ways:

• Respondtocustomercallsandemails,qualifyinquiries,androuteopportunitiestotheappropriatesalesprofessionals
• Preparebudgetaryquotesbygatheringtechnicalinformation,pricing,leadtimes,andcustomerrequirements
• Processcustomerorders,acknowledgements,invoices,andshippingnoticeswhileensuringaccuracyandtimelycommunication
• CreateandmanagePreventiveMaintenance(PM)contracts,workorders,andservice-relateddocumentation
• Coordinatewithinternalteamstoresolvecustomer,order,pricing,andserviceissues
• Reviewdashboards,auditreports,andoperationaldatatosupportserviceandsalesactivities

In order to be successful in this role you will need the following:

• Strongcustomerserviceandsalessupportexperienceinafast-pacedenvironment
• Abilitytomanagemultiplepriorities,contracts,workorders,andcustomerrequestswithahighlevelofaccuracy
• Experiencepreparingquotes,processingorders,andmaintainingdetailedrecords
• Strongcommunicationskillswiththeabilitytoexplaintechnicalinformationtocustomersandinternalstakeholders
• Proficiencyworkingwithservicemanagement,CRM,ERP,orworkordersystems
• Abilitytoidentifyissues,troubleshootproblems,andcoordinateresolutionsacrossmultipleteams
• Demonstratedattentiontodetailandcommitmenttodeliveringcustomer-focusedsolutions
• Abilitytocollaborateeffectivelyandsupportcontinuousprocessimprovementinitiatives

1. Receive PM request from SDCS team and enter into tracker
2. PM contract creation (SOW, Pricing etc.)
3. Create/Open PM work orders (SRT, parts etc.) and send over to responsible team in the requested time frame
4. Inform the NADC team of any missing information (contact, parts, units etc.)
5. Change requests to fix incorrect information (address, parts, units etc.)
6. Sending PM work orders to Field Aware
7. Managing any changes to the FieldAware/BMS WO (cancelation, change of service)
8. Issue credits rebills for PM contract pricing issues
9. Route process issues to the appropriate stakeholder (NADC, SDCS, etc.)
10. Review dashboard and audit reports
11. Customer specific PEM checklist FA forms (National Accounts) Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience.Additionalbenefitsvarybetweenlocationsandincludeoptionssuchasour401(k)RetirementSavingsPlan,CashBalancePensionPlan,Medical/Dental/LifeInsurance,HealthSavingsAccount,DomesticPartnersCoverageandafullcomplementofpersonalandprofessionalbenefits.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $56800

Max Salary $85200

ReqID 2436117

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.