Inside Sales Building Materials Associate

Gillman Home Center; Richmond (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Disability Insurance

Life Insurance

401k plan

Job summary

Gillman Home Center in Richmond, IN is seeking an Inside Sales Specialist to assist customers and contractors with project needs. You will provide excellent service, advise on solutions, and drive add-on sales when appropriate.

You will learn product lines, stay updated on industry trends, and use software to create take-offs, estimates, quotes, and orders for homes, businesses, and additions.

Qualifications

• High school diploma or GED or equivalent.
• 3+ years of experience in building materials/construction.
• 1+ years of customer service experience.
• Retail experience a plus.

Responsibilities

• Provide excellent service to customers and contractors.
• Greet and assist customers in a positive, approachable manner.
• Advise customers on solutions and add-on sales when appropriate.
• Stay educated on product lines and industry trends.
• Create accurate take-offs, estimates, quotes, purchase orders, and invoices.
• Respond to inquiries about product selection, orders, prices, and deliveries.
• Explain orders and obtain sign-off before placing purchase orders.
• Ensure products are invoiced before leaving the store.
• Support in other departments as needed.
• Open and close store operations and maintain safety.

Skills

Customer Service

Teamwork

Attention to detail

Follow-up

Job description

Inside Sales Specialist will assist customers and contractors with any project needs.

Essential Functions:

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
• Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
• Perform department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed.
• Make taking care of customers a priority while working your area.
• Help out in other departments as necessary.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Open and close store as assigned.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies:

• Customer Service
• Teamwork
• Attention to detail
• Follow-up

Supervisory Responsibility:

This position does not directly supervise anyone.

Work Environment:

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.

Physical Requirements:

• Prolonged periods of sitting, standing and walking throughout the day.
• Must be able to occassionally lift up to 10 lbs.

Position Type and Expected Hours of Work:

This is a full-time position, 40 hours/week. Must be able to work days, evenings and weekends as needed.

Required Education and Experience:

• High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
• 3+ years of experience in the building materials/construction industry
• 1+ years Customer service experience
• Retail experience a plus

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.