Inside Sales Associate - Plumbing

Dakota Supply Group; Ames (IA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Employee Owned

Training & Development

Competitive Pay

PTO & EML

Medical Benefits

Life Insurance

Disability Coverage

HSA Contribution

Parental Leave

Adoption Assistance

Infertility Assistance

Dependent Care FSA

401(k) Match

Product Discount

Volunteer Hours

Job summary

Dakota Supply Group is hiring a Plumbing Inside Sales Associate in Ames, IA. The role focuses on writing orders, handling calls, preparing bids, and delivering excellent customer service. You’ll work 7 am–4 pm, Monday–Friday, and contribute to a team-driven ESOP environment.

Ideal candidates have a high school diploma and 2+ years of college/technical school or 3–5 years of plumbing experience, plus strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• 2+ years college/technical school OR 3-5 years field experience in plumbing products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across settings.
• Strong attention to detail with multi-tasking ability.
• Active listening to determine customer needs and maintain relationships.
• Strong problem solving, project management and analytical skills.
• Proficiency with computers; Eclipse or ERP systems preferred.

Responsibilities

• Serve as a primary facilitator for customer orders.
• Assist customers professionally with product inquiries.
• Write (and assist to fill) orders accurately and timely.
• Generate customer quotations and follow up on quotes.
• Provide troubleshooting and technical support.
• Collaborate with sales team to resolve service issues promptly.
• Restock the counter area by product brand and location.
• Monitor inventory and flag damaged products.
• Maintain a clean and appealing counter display.
• Identify opportunities to upsell relevant products.
• Pursue ongoing product training through manufacturer sessions and trade events.
• Perform other duties as assigned.

Skills

Customer service

Relationship building

Communication skills

Active listening

Multi-tasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

2+ years college/technical school OR 3-5 years field plumbing experience

Tools

Eclipse

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Ames, IA, US

2 days ago Requisition ID: 3681

Salary Range: $20.29 To $33.75 Hourly

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a Plumbing Inside Sales Associate in our Ames , IA location. Hours range between the hours of 7 am and 4 pm , Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing Inside Sales Associate at DSG:

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned

A Successful Plumbing Inside Sales Associate Typically Has:

• A high school diploma or equivalent.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs and maintain strong relationships.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.
• The physical ability to frequently lift & load items weighing up to 60lbs.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.