Counter Sales Associate - Plumbing

DSG Supply; Ames (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Generous Paid Time Off (PTO)

Comprehensive health benefits

401(k) with employer match

Discount on DSG products

Paid volunteer hours

Job summary

DSG Supply in Ames, IA, is seeking a Plumbing Counter Sales Associate. This full-time position involves assisting customers at the City Desk with orders and fulfilling warehouse duties. Applicants should have strong plumbing product knowledge and exceptional customer service skills.

At DSG, you will benefit from our employee ownership structure, training opportunities, competitive pay, and comprehensive benefits including medical, dental, and 401(k) options.

Qualifications

• Two or more years of college or technical school or 3-5 years experience in plumbing.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Assist customers with order placement and fulfillment.
• Generate customer quotes and troubleshooting assistance.
• Restock the counter area according to product brand.

Skills

Product and technical knowledge

Relationship building skills

Customer service skills

Attention to detail

Problem solving skills

Computer proficiency

Education

2+ years college or technical school

3-5 years field experience in plumbing

Tools

Eclipse or other ERP systems

Job description

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a Plumbing Counter Sales Associate in our Ames, IA location. In this full time, hourly position, work is typically performed between the hours of 7 am and 4 pm, Monday through Friday, but may vary on occasion according to business needs. As a Counter Sales Associate, you will assist customers at the City Desk with order placement and fulfillment, as well as assisting in all aspects of warehouse duties as needed.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing Counter Sales Associate

• Serve as the primary facilitator for customer orders made at the City Desk
• Assist customers in a professional manner with product inquiries
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble‑shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

A Successful Plumbing Counter Sales Associate Typically Has

• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in‑person, phone, and email).
• Strong attention to detail, paired with the ability to multi‑task.
• A knack for active listening to determine customer needs.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.

At DSG, We Offer Benefits Built for You

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short‑ and long‑term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG‑supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.