Inside Sales Associate, Long Distance Moves

Bellhop; United States; Remote; USD 36,000; Full time

Job summary

Bellhop is seeking an Inside Sales Associate to support its growth by engaging with potential customers and delivering tailored moving solutions. This remote role involves guiding prospects through the sales process, managing leads, and providing exceptional customer service, all while working flexible hours aligned with customer needs.

Benefits

Competitive compensation including equity

Health benefits

Professional development opportunities

Supportive work culture

Work-life balance

Qualifications

• 1+ years in direct sales with a customer service focus.
• Strong organizational skills to manage multiple leads.
• Comfortable engaging with customers over the phone.

Responsibilities

• Set a warm, friendly tone during customer interactions.
• Conduct sales calls to assess customer needs.
• Sell primary moving services and identify upsell opportunities.

Skills

Customer Service

Problem-Solving

Multi-tasking

Phone Skills

Tech-Savvy

Tools

CRM tools

Google Workspace

Slack

Job description

Join to apply for the Inside Sales Associate, Long Distance Moves role at Bellhop

About Bellhop, Inc.

Bellhop offers customers a modern alternative to traditional moving companies by using a tech-enabled logistics-management platform to pair them with the most qualified drivers and movers in over 39 cities across the country. Our friendly, low-stress moving services aim to make your next life step easier. From simple booking and transparent pricing to talented staff and attentive concierge service, we strive to create an enjoyable experience.

About The Role

We’re seeking an Inside Sales Associate to support Bellhop’s growth. You will work directly with potential customers via phone or video, delivering tailored moving solutions. Reporting to the Sales Manager, you will handle pre-qualified leads, convert them into satisfied customers, and effectively communicate Bellhop's value. Your role is to guide prospects from initial interest to confirmed booking, nurturing relationships and providing support throughout the sales process.

Key Responsibilities

1. Be the Bellhop Expert: Set a warm, friendly, and trustworthy tone during customer interactions.
2. Consultative Sales Approach: Conduct sales calls to assess customer needs and recommend personalized solutions, emphasizing service value and flexibility.
3. Timely Outreach & Engagement: Respond quickly to customer inquiries to ensure they feel supported.
4. Master the Sales Process: Use proven communication cadences (call, email, SMS) to maximize conversions and diligently follow up.
5. Core & Upsell Services: Sell primary moving services and identify opportunities for additional offerings, making informed decisions on pricing and discounts.
6. Seamless Customer Journey: Manage customer expectations, answer questions, and troubleshoot issues from contact to job completion.
7. Industry Expertise: Develop industry knowledge to instill confidence in customers and differentiate Bellhop from competitors.

Ideal Candidate Requirements

1. Experience: 1+ years in direct sales with a customer service focus.
2. Multi-tasking & Detail-Oriented: Strong organizational skills to manage multiple leads without compromising quality.
3. Phone Skills: Comfortable engaging with customers over the phone and providing tailored solutions.
4. Problem-Solving: Quick thinker capable of resolving issues over the phone.
5. Tech-Savvy: Familiar with CRM tools, Slack, Google Workspace, and sales stacks.
6. Flexibility: Able to work flexible hours, including weekends, aligned with customer needs.

Working Schedule

This remote role is open nationwide but requires working Pacific Time Zone hours (until 5pm PST), Sunday through Thursday.

Compensation

The role is full-time (40 hours/week) with a combination of salary and commission. The base salary is $36,000 annually, with an additional $29,000 target commission, totaling an On Target Earnings (OTE) of $65,000. Commissions are uncapped, and top performers often exceed this amount.

Our Values

We foster growth, innovation, ownership, service, playfulness, and a winning mindset. We invest in professional development and encourage our team to grow alongside the company.

We celebrate:

• Innovator’s Mind: Creating solutions for better service.
• Owner’s Grit: Getting things done the right way.
• Servant’s Heart: Caring for others.
• Playful Spirit: Approaching life with energy and optimism.
• Winning Drive: Continuously raising the bar and learning from mistakes.

Why work at Bellhop?

Make a positive impact on people's lives by easing the stress of moving. Collaborate with talented professionals, work in a supportive culture, and enjoy competitive compensation, including equity and health benefits, all while maintaining work-life balance.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Consumer Services