Inside Sales Associate

SRS Distribution Inc.; Fresno (CA); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Performance-based bonuses

Travel reimbursement

Job summary

SRS Distribution Inc. is seeking an Inside Sales Associate in Fresno, CA to develop new leads, rebuild relationships, and drive revenue in the Heritage Pool Supply division.

You will handle outbound calls, manage customer accounts in CRM, prepare proposals, and support the outside sales team. The role offers hourly pay plus commissions and a strong emphasis on customer service.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with MS Office and CRM software.
• Bilingual in English and Spanish preferred but not required.
• Strong customer service and relationship-building abilities.
• Detail-oriented with strong organizational skills.
• Entrepreneurial spirit and self-motivation.
• Able to work well in a team.
• High school diploma required or Bachelor’s degree preferred.

Responsibilities

• Identify and qualify new business leads and opportunities.
• Foster relationships with internal and external customers to maximize sales opportunities.
• Support outside sales in managing customer accounts and orders.
• Prepare product demos, presentations and proposals to potential clients.
• Track and report sales performance using CRM.
• Drive growth with proactive outbound calls, contacting at least 15 customers daily using CRM.
• Collaborate with Credit and Lead Generation to maintain accounts and expedite orders.
• Maintain meticulous records of sales interactions, quotes, and transactions.
• Stay informed about product innovations, market trends, and competitor activities.
• Work with Sales Enablement to drive revenue and adoption of digital resources.

Skills

Verbal & written comms

MS Office & CRM

Bilingual English/Spanish

Problem solving

Customer service

Detail oriented

Entrepreneurial mindset

Team player

Education requirement

Education

High school diploma or Bachelor’s degree

Tools

CRM systems

Job description

Position Purpose

Inside Sales Associate is responsible for developing new leads and revisiting lost customer relationships, communicating with customers, understanding their needs, and ensuring a smooth sales process. Drives business growth by building relationships with new and existing customers in the Pool industry. This role involves proactive sales initiatives, outbound calls, and efficient order processing, while maintaining excellent customer service and ethical conduct. The position requires an entrepreneurial spirit, teamwork, and a solution-oriented approach, using digital sales tools and CRM systems to enhance customer interactions and drive revenue. *Hourly plus commission.

Key Responsibilities

• Identify and qualify new business leads and opportunities.
• Foster good relationships with both internal and external customers to maximize sales opportunities.
• Support outside sales team in the manage of customer accounts and order processing.
• Prepare product demonstrations, presentations and proposals to potential clients.
• Track and report sales performance using sales CRM.
• Drive sales growth with proactive outbound calls, managing at least 15 customers daily using CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain meticulous records of sales interactions, quotes, and transactions.
• Foster continuous improvement by staying informed about product innovations, market trends, and competitor activities.
• Work directly with the Sales Enablement Team to drive revenue Drives adoption of digital resources to improve efficiency and sales effectiveness.

Minimum Qualifications

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel), relationship management software and Internet navigation.
• Ability to effectively communicate in both verbal and written form; bilingual in English and Spanish preferred but not required.
• Problem-solving abilities.
• Excellent customer service skills with a focus on customer satisfaction and relationship-building.
• Detail-oriented with strong organizational and time management capabilities.
• Entrepreneurial spirit, with self-motivation and enthusiasm for the business.
• Capability to work cohesively within a team environment, adhering to a "one team, one fight" philosophy.
• A high school diploma is required OR Bachelor’s degree in marketing, Business Administration, or relevant field is preferred.

Minimum Years Of Work Experience

• Demonstrated experience in assisting customers with purchasing needs via in-person or telephone interactions.
• Proven experience or a strong interest in generating new sales opportunities through proactive calls to potential customers.
• Proven experience in an inside sales role or similar, experience in B2B sales.
• Successful completion of a criminal and driving background check, as well as a pre-employment drug test.

The base salary for this position typically falls within the range of $21.01 to $26.73 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

Heritage Pool Supply - Fresno 313 W Fallbrook Ave Fresno, CA 93711

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program Heritage Pool Supply Group, Inc. is a people-first company built to attract and retain the industry’s best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent pool & spa supply distributors. Heritage Pool Supply Group, Inc. is a wholly owned subsidiary of The Home Depot. Find out more at www.heritagepoolsupplygroup.com. As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.