Inside Sales Associate

Puente Hills Hyundai; California; On-site; USD 135,000 - 165,000; Full time

Job summary

Puente Hills Hyundai is seeking a results-oriented automotive sales professional dedicated to exceptional customer service. You will manage the customer database, nurture leads, and drive the sales pipeline with proactive follow-up.

You will present vehicle information, coordinate test drives, and collaborate with finance and service teams to meet customer needs. A valid driver’s license and CRM experience are required.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Must have a valid U.S. driver’s license and be able to travel by car.
• Experience in sales or related field strongly preferred.
• Excellent written and verbal communication skills.
• Working knowledge of CRM systems and dealership software.

Responsibilities

• Maintain and update the customer database for current and prospective clients.
• Funnel new qualified leads into the sales pipeline via email, calls, or other contact methods.
• Record monthly and quarterly sales and performance goals.
• Identify new business opportunities within assigned geographies to expand clientele.
• Distribute qualified leads to inbound sales for quick conversion and follow-up.

Skills

Communication Skills

Customer Service

Interpersonal Skills

Time Management

Sales Process Knowledge

Adaptability

Driver’s License

CRM Proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM software

Job description

Responsibilities

• Keep the customer database updated to ensure information on prospective and past clients is current.
• Funnel new qualified leads into the sales pipeline by following up with each prospect via email, phone calls or other forms of communication.
• Record monthly and quarterly sales and performance goals to ensure they are being met.
• Seek out new business opportunities within the assigned geographies to expand clientele.
• Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround.

Customer Engagement & Support

• Greet customers as they arrive at the dealership in a friendly, professional manner.
• Help customers explore vehicles that match their needs and preferences.
• Provide detailed information about vehicle features, benefits, and options.
• Arrange and accompany customers on test drives, and answer questions about the vehicle.

Process Assistance

• Assist customers throughout the buying process, including discussing finance and lease options (as appropriate).
• Coordinate with other departments (e.g., finance, service) to support customer needs.
• Use the CRM system to record customer interactions and follow‑up activities.

Follow‑Up & Relationship Building

• Follow up with prospective customers to answer questions or offer updated inventory and prices.
• Maintain positive relationships with previous customers to encourage return visits and referrals.

Product Knowledge & Presentation

• Stay up-to-date on product knowledge (vehicle models, features, incentives, etc).
• Ensure vehicles are clean, presented well, and properly displayed for customers.

Qualifications

• High school diploma or GED is required; bachelor’s degree preferred.
• Must have a valid U.S. driver’s license and be able to travel by car.
• Working knowledge of the sales process and CRM software.
• Proven track record of at least 2 years of experience in a sales position or related field.
• Great time management, interpersonal, and communication skills, both written and verbal.
• Driver’s License: Valid driver’s license with a clean driving record.
• Communication Skills: Excellent verbal and written communication skills to engage with customers and explain vehicle features clearly.
• Customer Service Focus: Strong customer service orientation with the ability to build rapport and maintain positive interactions.
• Interpersonal Skills: Friendly, outgoing, and professional demeanor; ability to work well with a diverse team and customer base.
• Computer Proficiency: Comfortable using CRM systems and dealership software to manage customer information and follow‑ups.
• Work Ethic & Motivation: Self‑motivated, goal‑oriented, and able to work in a fast‑paced, performance‑driven environment.
• Adaptability: Willingness to work flexible hours, including weekends and month‑end shifts, to meet customer demand.
• Preferred Experience (if applicable): Previous sales, customer service, retail, or automotive industry experience is a plus, but not required — attitude and coachability are highly valued.

Compensation

• $150,000+ yearly at plan.