Inside Sales and Service Representative - Completes

Ingersoll Rand Inc.; Menomonee Falls (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative - Completes to join one of several Customer Centers in the US. You will support the complete sales cycle from inquiry to delivery, including parts identification, quoting, order confirmation, pricing, and order processing.

The role may involve assisting the outside sales force with lead generation, market intelligence, and customer outreach, with occasional travel within the US.

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in customer service‑related role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Be the key customer contact to provide information from order to delivery.
• Enter, manage and balance sales and service agreements accurately.
• Follow up with customers and outside sales for order status updates.
• Manage inventory, stock and logistics as needed to fulfill orders.
• Ensure the order process is complete and error‑free.
• Support outside purchases and transportation expenses efficiently.
• Maintain EH&S compliance and operate forklift when needed.
• Prepare sales and activity reports and presentations as requested.
• Mentor peers and share best practices where appropriate.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Inside Sales and Service Representative - Completes

Job Title: Inside Sales and Service Representative - Complete

Location: Menomonee Falls, Aurora, Omaha, or Minneapolis

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

This is an Inside Sales & Service - Completes position based out of one of the following Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis). This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands‑on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error‑free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Requirements

• High school diploma or GED
• 2+ years of experience in customer service‑related role
• 2+ years of experience using Microsoft Office computer applications

Core Competencies

• Technical background highly preferred
• Excellent verbal and written communication skills
• Customer service focus – understand the need, solve problems, and respond in an efficient manner
• Organizational skills – ability to manage time and multi‑task.

Preferences

• Associate or bachelor's degree
• Technical background
• Experience using Salesforce

Travel & Work Arrangements/Requirements

• This position will be based in one of the above Customer Centers, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

If you are a person with a disability and need assistance applying for a job, please submit a request.

What We Offer

• Health care options like medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• Robust 401(k) plan
• Paid time off
• Employee stock grant
• Among other offerings

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.