Inside Sales Account Representative - Southeast Region - Remote

Sysco; Orlando (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading global food and beverage distributor is seeking an Inside Sales professional to oversee an account portfolio. This role involves B2B sales related to hospitality products and requires strong communication and organizational skills. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in sales or customer service, with a focus on enhancing customer satisfaction.

Qualifications

• 1–2 years in customer service or sales.
• Experience in hospitality or distribution preferred.

Responsibilities

• Monitor assigned accounts to maintain customer satisfaction.
• Communicate with accounts about new products and services.
• Update customers on pricing and item changes.
• Notify management if an account is in jeopardy.
• Interact with departments to provide customer servicing information.
• Provide advance notification to Operations about new customers.
• Increase sales through account penetration and analysis.
• Utilize product knowledge and tools to target prospects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Project management

Problem-solving

Sales techniques

Education

Bachelor’s degree in Sales, Marketing or Business

Tools

Salesforce.com

Microsoft Office

Job description

Overview

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of experience serving diverse markets worldwide. We provide hospitality and distribution solutions at Guest Supply, personal care amenities at Gilchrist & Soames, and versatile product lines for smarter textile solutions at Manchester Mills. We serve more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco, a global food and beverage distribution company. Learn more by visiting www.guestworldwide.com.

Job Summary

This inside sales position oversees an existing field or inside sales account portfolio until a Territory Manager is assigned. It is a B2B sales role that may sell amenities, textiles, room accessories, paper, janitorial supplies, cleaning, and FF&E products to hotels in the United States.

Responsibilities

• Continuously monitor assigned accounts and take corrective action to maintain and improve customer satisfaction.
• Regularly communicate with assigned accounts regarding new products and services, company changes, holiday schedules, item changes, and new sales opportunities.
• Update customers about pricing or item changes and information.
• Immediately notify the management team if an existing account is in jeopardy of discontinuing service or if issues remain unresolved.
• Interact with various internal departments to provide vital information for servicing the customer, including merchandising changes, product movement, new business, or changes in proprietary product information.
• Provide advance notification to Operations about new customers or changes affecting orders or delivery.
• Increase sales through account penetration by analyzing current sales and volume, planning sales calls, and following up.
• Utilize product knowledge, ROI and analytical tools (e.g., Phocas, GForce, Salesforce.com) to target new prospects and opportunities.
• Work with Accounts Receivable to ensure invoices are paid within agreed terms.
• Assist in setting up new accounts, including creating customer order guides, obtaining applications, setting up price rules, establishing schedules, implementing pricing agreements, and coordinating with departments to meet customer expectations.

Qualifications

Education

• Bachelor’s degree in Sales, Marketing or Business preferred.

Experience

• 1–2 years in customer service or sales.
• Experience in hospitality or distribution preferred.

Professional Skills

• Excellent communication, interpersonal, and professional interaction skills.
• Clear written and spoken communication via email and phone.
• Ability to present information and respond to questions from clients, management, and colleagues.
• Collaborative and proactive team contributor with a professional telephone presence.
• Strong organizational and project management skills, with the ability to plan, prioritize, and execute multiple initiatives autonomously while adapting to shifting priorities.
• Excellent time management and creative, solution-driven thinking.
• Active listening and the ability to translate information into actionable business conversations.
• Ability to convey ideas effectively and sell a variety of products.
• Professional demeanor and the ability to instill trust.
• Goal-oriented, self-starter who can work independently within a team.
• Responsive to customer needs and able to solicit feedback to improve service.
• Problem-solving skills with timely decision-making and sound judgment.
• Proficient computer skills, including Microsoft Office and internet navigation; familiarity with Phocas, GForce, and Salesforce.com is a plus.

Physical Demands

Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone. Frequent handling of items and occasional lifting up to 20 pounds is required.

Work Environment

Primarily an office environment with limited travel possible for training, meetings, events, or client engagements. May require use of a personal vehicle for business travel and maintaining a valid driver’s license. If working remote, must have required software and a dedicated workspace free of distractions.

• The noise level is usually moderate.
• Evening and weekend work may be required depending on customer needs.

This job description outlines general terms and responsibilities. Management reserves the right to modify duties as needed. Nothing in this description changes the at-will employment relationship. This description supersedes prior job descriptions.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.