Inside Sales Account Representative (Eastern Time Zone)

MSD Malaysia; Rahway (NJ); Remote; USD 65,000 - 103,000; Full time

Job summary

MSD Malaysia is seeking an Account Representative to build relationships with veterinary clinics, shelters, and corporate accounts across the Eastern Time Zone. You will sell Animal Health products, deliver customer-focused solutions, and coordinate with distribution partners to drive sales growth.

The role requires strong communication, CRM proficiency, and the ability to travel for meetings. A high school diploma is required; a Bachelor's degree is preferred.

Qualifications

• Sales experience and/or experience within the Animal Health industry.
• Excellent interpersonal/communication and presentation skills.
• Demonstrated motivation and focus on achieving measurable, tangible results.
• Commitment to collaboration as the normal mode of working and resolving problems.
• Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs.
• Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results.

Responsibilities

• Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities.
• Develop territory and specific account plans for all key customers.
• Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and drive sales growth.
• Work collaboratively across all species teams to foster the company’s approach to knowledge of the Animal Health product portfolio.
• Analyze sales results on a monthly basis and manage expenses within budget guidelines.
• Identify and develop programs/services available within Animal Health resources to address customer needs and provide education & training.

Skills

Cold Calling

CRM

Lead Generation

Market Analysis

Sales Forecasting

Sales Pipeline Management

Sales Strategy Development

Sales Tracking

Sales Training

Veterinary Practice

Education

High school diploma

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

iPad

Job description

Job Description For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way. Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, no one sees it like we do.

Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model. This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health (AH) division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners. This position is remote - Covering the Eastern Time Zone.

Essential Accountabilities:

• Demonstrates an ability to quickly connect and build rapport.
• Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce.
• Primary point of contact for assigned customers, connect with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities.
• Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services.
• Develop territory and specific account plans for all key customers.
• Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth.
• Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio.
• Shares with other team members within the region to foster growth and development within the team.
• Analyze sales results on a monthly basis and manage expenses within budget guidelines.
• Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts.
• Works with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs.
• Develop current understanding of Animal Health products, industry trends and competitor landscape.
• Develop knowledge of our omni-channel demand generation tools and how to leverage these tools to drive positive outcomes.
• Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization.
• Responsible for developing and meeting learning and development objectives agreed upon with leadership.

Required Education, Experience, Skills/Abilities:

• High school diploma required.
• Sales experience and/or experience within the Animal Health industry.
• Excellent interpersonal/communication and presentation skills.
• Demonstrated motivation and focus on achieving measurable, tangible results.
• Commitment to collaboration as the normal mode of working and resolving problems.
• Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs.
• Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results.
• Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources.
• Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs.
• Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad.
• Ability to work independently and also as part of a team.
• Ability to travel for sales meetings, trainings, and other business needs.

Preferred Education, Experience, Skills/Abilities:

• Bachelor's Degree preferred.
• Experience selling animal health products is preferred.
• Knowledge of animal health biological and pharmaceutical products.
• Understanding or past experience working with distribution.
• Multi-lingual fluency preferred, particularly in Spanish.

Required Skills:

• Cold Calling
• Customer Relationship Management (CRM)
• Lead Generation
• Market Analysis
• Order Processing
• Product Knowledge
• Qualifying Leads
• Sales Documentations
• Sales Forecasting
• Sales Pipeline Management
• Sales Reporting
• Sales Strategy Development
• Sales Tracking
• Sales Training
• Veterinary Practice

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $65,100.00 - $102,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 10%
• Flexible Work Arrangements: Remote
• Shift: 1st - Day
• Valid Driving License: No
• Hazardous Material(s): n/a

Job Posting End Date: 09/22/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.