Inside Sales Account Representative

Rumpke Waste & Recycling; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) matching

Paid vacation

Job summary

Rumpke Waste & Recycling is seeking an Inside Sales Account Representative to retain, upsell, and renew existing accounts across its territory. You will handle in-bound and milk-run outbound communications, resolve issues, and build lasting customer relationships while using the CRM daily.

The role emphasizes knowledge of services, pricing, and timely service agreement updates, with flexibility to travel between offices and work extra hours as needed.

Qualifications

• Inside Sales experience or sales-support background preferred.
• Ability to develop long-term relationships with customers.
• Experience using a CRM and MS Office to document activities.
• Willingness to travel between office locations as needed.

Responsibilities

• Oversee account management of existing commercial accounts with focus on retention and revenue.
• Retain and develop long-term relationships through proactive issue resolution.
• Conduct calls and electronic communications to existing customers.
• Learn services and pricing to upsell and improve renewals.
• Complete required agreements and reports in a timely manner.

Skills

Organized and detail-oriented

Analytical/problem solving

Proficient in Windows & MS Office

Excellent customer service

Data entry skills

Education

High School or better

Associates or better in relevant field

Bachelors or better in relevant field

General Education Diploma or better

Tools

CRM software

Job description

Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Inside Sales Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts assigned, often for a specific territory. Primary responsibilities are to receive in-bound calls from current customers and to make outbound milk run calls for customer retention and contract renewals. This position uses problem solving skills on a daily basis to resolve customer inquiries and maintain strong customer relationships.

Responsibilities of Position:

• Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue


• Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates


• Conduct phone calls, and electronic communications to existing customers to foster relationships


• Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue


• Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible


• Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles


• Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales


• Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy


• Regularly meet with management to review weekly sales activities and status of customers


• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Must be organized and detail-oriented with the ability to multitask in fast-paced environment


• Proven analytical/problem solving skills for the customer and the company


• Proficient in Windows and Microsoft applications


• Excellent customer service and data entry skills


• Must work efficiently and effectively, both independently and as a team


• Ability to meet deadlines and complete assignments within stated time frames


• Ability to always present and maintain a professional appearance and demeanor

Experience & Knowledge Needed for Position:

• Previous experience in Inside Sales, Sales Support, Administrative Assistance, or similar experience is preferred

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying a max of 50 lbs


• Occasionally working in areas of dust, odors, mist, gases, and other airborne matter


• Continuously sitting in an office environment


• Rarely standing/walking

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required


• Ability to workflexible hours; expected to work nights and weekends as needed


• Ability to work overtime, weekends, and/or holidays


• Legally eligible to work in the United States


• Valid driver’s license (if applicable)


• Must successfully complete pre-employment testing


• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better in Relevant field.

Bachelors or better in Relevant field.

General Education Diploma or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.