Inside Sales Account Manager

Southeastern Freight Lines; Pensacola (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Southeastern Freight Lines is seeking an Inside Sales Account Manager to drive shipment and revenue growth within an assigned sales territory. The role emphasizes phone and email communication with customers and aims to support local Service Center Account Managers while researching opportunities for growth.

The ideal candidate will have 1 year of customer service and sales experience, with a High School Diploma; a Bachelor's degree is preferred.

Qualifications

• Experience in customer service and sales (inside or outside).
• High School Diploma required; Bachelor's degree preferred.
• Able to analyze data and use business intelligence tools such as Tableau.

Responsibilities

• Grow shipment and revenue for the assigned territory.
• Initiate calls to existing and prospective accounts.
• Present the company’s capabilities, advantages, coverage, and services.
• Negotiate pricing and process pricing adjustment requests (PARs).
• Resolve customer issues including freight bills, claims, and service problems.
• Collaborate with internal departments (Pricing, Claims, Revenue Accounting).

Skills

Customer service

Sales

Phone communication

Email communication

Education

High School Diploma

Bachelor's Degree

Tools

Tableau Dashboards

Job description

As an Inside Sales Account Manager, you will be responsible for shipment and revenue growth of an assigned sales territory which may include Account in multiple Service Center. The assigned sales territory will primarily include customers who require less face-to-face interaction and more phone and email communication. You will provide direct support to the local Account Manager(s) at assigned Service Center, as well as research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth. Initiate telephone calls to existing and prospective account. Present the Company’s capabilities, advantages, coverage, and all services. Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company's market share. Negotiate price when setting up new account by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing. Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum. Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing. Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc. Responsible for making decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc. Responsible for interacting with internal customers from various departments on a daily basis during the management of individual Account. This interaction may be with associates in Pricing, National Account, Claims, Revenue Accounting, etc. Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable. For this role, you will need to have a High School Diploma, 1 year of customer service and sales (inside or outside) experience. We would prefer for you to have a Bachelor's Degee.

Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc Working with Southwestern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, Southwestern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southwestern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company.

At Southwestern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Southwestern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.