Inside Sales Account Manager

Oxoid Remel Microbiology (Acquired from Thermo Fisher Scientific); Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Employee referral bonus

Career development

Job summary

Oxoid Remel Microbiology in Lenexa, Kansas is seeking an Inside Sales Account Manager to grow key accounts across North America. This on-site role combines customer-facing sales with operational coordination, delivering solutions for healthcare, food safety, and pharmaceutical manufacturing while strengthening relationships with customers and cross-functional teams.

You will drive territory plans, manage Salesforce CRM, and support reporting and batch reservations.

Qualifications

• Bachelor's degree in Microbiology or a related scientific discipline.
• 1-2 years of sales experience with a demonstrated ability to achieve sales targets.
• Strong customer relationship management and communication skills.
• Ability to manage multiple priorities while balancing sales activities and operational responsibilities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Develop and maintain relationships with customers and achieve sales targets.
• Identify opportunities to expand microbiology business via virtual channels.
• Provide operational support: sales reporting, batch reservation coordination, and account holds.
• Coordinate with Account Managers and cross-functional teams to resolve issues.
• Maintain accurate Salesforce records and share customer insights with the team.

Skills

Sales

Communication

Collaboration

Relationship Building

Education

Bachelor's degree in Microbiology or related scientific discipline

Tools

Salesforce CRM

Job description

Make an Impact

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

Highlights

• Location Lenexa, Kansas
• Start Date Immediately
• Work Location On-Site Work Only

Skills

• Sales
• Communication
• Collaboration
• Relationship Building

Description

Make an Impact

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

With a long-standing reputation for quality, innovation, and scientific excellence, we are committed to providing customers with reliable products and solutions that help them achieve their goals.

As an Inside Sales Account Manager, you'll play an important role in driving business growth, strengthening customer relationships, and supporting sales operations across North America. This position combines customer-facing sales responsibilities with operational coordination, providing an opportunity to contribute to both revenue growth and the overall efficiency of our commercial organization.

You'll work closely with customers, Account Managers, and cross-functional teams to identify new opportunities, deliver effective solutions, and ensure a positive customer experience.

About The Role

The Inside Sales Account Manager is responsible for developing and maintaining customer relationships, achieving assigned sales targets, and identifying opportunities to expand our microbiology business through virtual sales channels.

In addition to sales activities, this role provides essential operational support to the Account Management team, including sales reporting, batch reservation coordination, customer account hold management, and process improvement initiatives.

The ideal candidate is a proactive, customer-focused professional who can balance sales objectives with operational responsibilities while maintaining strong attention to detail, organization, and collaboration.

Sales & Customer Engagement

• Achieve or exceed assigned territory sales targets and contribute to overall business growth objectives.
• Develop and strengthen relationships with existing customers while identifying and pursuing new business opportunities.
• Conduct regular customer outreach through telephone, email, virtual meetings, and other digital communication channels.
• Establish and maintain an effective customer call cycle to support consistent engagement and account development.
• Present and promote microbiology products, workflow solutions, and technologies to customers.
• Identify opportunities to increase market penetration, expand customer relationships, and drive sustainable revenue growth.
• Develop, execute, and regularly update strategic territory plans to support sales performance.
• Maintain accurate customer information, sales opportunities, and activity records within Salesforce CRM.
• Share customer insights, market trends, competitive information, and best practices with the broader commercial team.

Sales Operations & Reporting

• Generate, maintain, and distribute routine and ad hoc sales reports to support Account Managers and business decisions.
• Coordinate and track batch reservation activities, ensuring timely updates and communication with relevant stakeholders.
• Monitor customer accounts on hold, communicate account status, and coordinate appropriate follow-up actions.
• Track outstanding account issues, identify exceptions, and escalat concerns when necessary.
• Support daily sales operations activities, ensuring accuracy, efficiency, and timely completion.
• Analyze operational reports and identify trends, discrepancies, and opportunities for improvement.
• Maintain accurate trackers, documentation, and reporting tools that support sales operations and account management.
• Identify opportunities to simplify, standardize, and automate administrative and operational processes.
• Partner with cross-functional teams to resolve customer and operational issues.

Collaboration & Continuous Improvement

• Work closely with Account Managers, Sales Operations, Customer Service, and other internal teams to support customer needs and business objectives.
• Maintain effective communication with internal stakeholders to ensure timely resolution of customer inquiries and operational challenges.
• Support initiatives that improve customer experience, operational efficiency, and sales effectiveness.
• Identify process gaps and recommend improvements to strengthen workflows, reporting accuracy, and team productivity.
• Contribute to a collaborative, accountable, and continuous improvement-focused team environment.

Minimum Qualifications

What You Will Bring

• Bachelor's degree in Microbiology or a related scientific discipline.
• 1-2 years of sales experience with a demonstrated ability to achieve sales targets and performance objectives.
• Strong customer relationship management and communication skills.
• Ability to manage multiple priorities while balancing sales activities and operational responsibilities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Preferred Qualifications

• Experience in inside sales, sales support, commercial operations, customer service, or operational coordination.
• Experience within microbiology, life sciences, laboratory products, diagnostics, or a related scientific industry.
• Experience using Salesforce CRM or a comparable customer relationship management platform.
• Experience preparing reports, analyzing business data, and supporting commercial decision-making.
• Familiarity with sales reporting, account management processes, and operational tracking tools.
• Experience supporting process improvement, standardization, or automation initiatives.

You’ll Bring

• Customer Focus: A commitment to building strong customer relationships and delivering a positive customer experience.
• Sales Drive: A proactive, results-oriented approach to identifying opportunities and achieving business objectives.
• Communication Skills: The ability to communicate effectively with customers, colleagues, and cross-functional stakeholders.
• Analytical Thinking: Strong attention to detail and the ability to interpret data, identify trends, and communicate actionable insights.
• Organization & Accountability: The ability to prioritize responsibilities, manage deadlines, and maintain accurate records.
• Collaboration: A team-oriented approach to solving problems and supporting shared business goals.
• Continuous Improvement: A willingness to identify opportunities to streamline processes, improve efficiency, and strengthen operational performance.
• Adaptability: The ability to work effectively in a dynamic environment while balancing customer-facing and operational priorities.

Work Environment

• This is an office-based position located in Lenexa, Kansas.
• Regular collaboration with customers and internal teams across North America through telephone, email, and virtual meetings.
• Work involves balancing customer engagement, sales activities, reporting, and operational coordination.

What We Offer

At Oxoid Remel Microbiology, we recognize that our people are essential to our success. We are committed to providing a supportive environment where employees can grow professionally, contribute meaningful ideas, and make a lasting impact.

Our Offerings Include

• Competitive base salary
• Performance-related bonus opportunities, where eligible
• Annual merit-based compensation reviews
• Medical benefits
• Paid time off
• Employee referral bonus opportunities
• Professional development and career advancement opportunities

Join Us

This is an exciting opportunity to join Oxoid Remel Microbiology and contribute to the continued growth of our commercial organization.

With more than 100 years of microbiology expertise, we are proud of our trusted brands, scientific innovation, and commitment to helping customers solve important challenges in healthcare, food safety, and pharmaceutical manufacturing.

As an Inside Sales Account Manager, you'll have the opportunity to build meaningful customer relationships, identify new business opportunities, strengthen sales operations, and contribute to a team focused on delivering results.

If you're a motivated, customer-focused professional who enjoys combining sales, relationship building, and operational problem-solving, we'd love to hear from you.

Come be part of what's next at Oxoid Remel Microbiology.