Inside Sales Account Manager

Barrington James; Florham Park (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Barrington James is seeking an Inside Account Manager to nurture relationships with specialty pharmacy accounts and drive program utilization. You will engage with pharmacy owners, Directors of Pharmacy, and purchasing leaders to identify growth opportunities and provide ongoing customer support.

The role emphasizes understanding pharmacy operations, contract management, and CRM-driven account stewardship, with daily on-site work in Florham Park, NJ.

Qualifications

• Working knowledge of how a pharmacy operates, including dispensing workflow, purchasing, payer, and reimbursement basics.
• Experience in account management, customer support, contract management, or a similar role within pharmacy, pharmaceutical, healthcare, or distribution.
• Strong phone-based communication with pharmacy owners, Directors of Pharmacy, and purchasing leaders.
• Self-directed, proactive, and able to assess situations and take action independently.
• Strong organization, follow-through, communication, and CRM skills.
• Based in or willing to commute daily to Florham Park, NJ (No Exceptions).

Responsibilities

• Manage day-to-day relationships with assigned specialty pharmacy accounts.
• Drive utilization of GPO contracts and programs while identifying growth opportunities.
• Proactively identify account issues, declining volume, service needs, and opportunities for improvement.
• Conduct regular account check-ins and business reviews via phone and video.
• Partner with Operations, Contracting, Data, Technology, and field sales teams to resolve customer issues.
• Support onboarding of new pharmacy members and ensure a smooth transition into programs.
• Provide account intelligence and support to Outside Account Executives.
• Manage inbound inquiries and coordinate appropriate follow-up.
• Track contract participation, compliance, utilization, and account performance.
• Maintain accurate CRM records and account documentation.

Skills

Pharmacy operations knowledge

Account management

CRM systems

Customer communication

Tools

Salesforce CRM

MS Excel

Job description

We are seeking an Inside Account Manager to manage relationships with a portfolio of specialty pharmacy accounts, drive program utilization, identify growth opportunities, and provide ongoing customer support.

This is a relationship-focused role for someone who understands pharmacy operations and is comfortable communicating with pharmacy owners, Directors of Pharmacy, purchasing leaders, and other key stakeholders.

Key Responsibilities

• Manage day-to-day relationships with assigned specialty pharmacy accounts.
• Drive utilization of GPO contracts and programs while identifying growth opportunities.
• Proactively identify account issues, declining volume, service needs, and opportunities for improvement.
• Conduct regular account check-ins and business reviews via phone and video.
• Partner with Operations, Contracting, Data, Technology, and field sales teams to resolve customer issues.
• Support onboarding of new pharmacy members and ensure a smooth transition into programs.
• Provide account intelligence and support to Outside Account Executives.
• Manage inbound inquiries and coordinate appropriate follow-up.
• Track contract participation, compliance, utilization, and account performance.
• Maintain accurate CRM records and account documentation.

Requirements

• Required: Working knowledge of how a pharmacy operates, including dispensing workflow, purchasing, payer, and reimbursement basics.
• Experience in account management, customer support, contract management, commercial administration, or a similar role within pharmacy, pharmaceutical, healthcare, or distribution.
• Strong phone-based communication skills with pharmacy owners, Directors of Pharmacy, and purchasing leaders.
• Self-directed, proactive, and able to assess situations and take action independently.
• Strong organization, follow-through, communication, and CRM skills.
• Based in or willing to commute daily to Florham Park, NJ (No Exceptions).

Preferred

• Specialty pharmacy, home infusion, or long-term care pharmacy experience.
• Pharmaceutical contract management, pricing, rebate, or chargeback experience.
• Exposure to GPO, PSAO, or pharmacy network programs.
• Pharmacy Technician certification or hands-on pharmacy operations experience.