Inside Sales Account Manager

Fire Safety and Protection; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Life/AD&D

Long Term Disability

Employee Assistance Program

Paid Time Off

7 Paid Holidays + 1 floating holiday

401(k) Retirement Plan

Job summary

Fire Safety and Protection, Atlanta HQ, is seeking an Inside Sales Account Manager to grow relationships with life safety and security clients via phone, email, and video. You will coordinate with field teams to ensure seamless handoffs from sale to project delivery and support ongoing customer success.

You will drive renewals, upsell opportunities, and cross-sell while meeting sales targets. A BS degree and 2+ years in relevant roles are preferred; HubSpot experience is a plus.

Qualifications

• 2+ years of inside sales, account management, or customer success in B2B environments.
• Proven track record of meeting or exceeding sales targets via phone/virtual selling.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage a high volume of accounts from a desk.

Responsibilities

• Develop and manage relationships with existing and new customers via phone, email, and video.
• Create account plans to grow revenue with key clients.
• Coordinate with field teams to ensure smooth transfer from sale to project delivery.
• Achieve sales targets and maintain activity metrics.
• Provide regular CRM updates and forecasted revenue to leadership.

Skills

Inside sales

Account management

Customer success

Education

Bachelor’s degree

Tools

HubSpot CRM

CRM tools

Job description

Location: Atlanta, GA (HQ – office-based)

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Apply today and become part of a company where your skills and dedication are valued.

Job Description

The Inside Sales Account Manager is responsible for developing and managing existing and new customer relationships primarily through phone, email, video, and digital channels from our Atlanta HQ. This role drives business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals.

The Inside Sales Account Manager serves as a primary point of contact for assigned accounts and inbound/outbound opportunities, coordinating closely with field teams, installation, service, design, and monitoring operations to deliver quality, compliance-driven solutions. This position plays a key role in supporting installation handoffs, helping ensure a seamless transition from sale to project execution and ongoing customer success.

Working primarily with our outside sales team and branch leaders, the Inside Sales Account Manager helps drive growth, strengthen customer relationships, identify new opportunities, and improve overall sales effectiveness across the organization. The role also supports monitoring-related initiatives and customer engagement efforts to enhance service delivery and increase customer retention and satisfaction.

Responsibilities

Account Management & Business Development

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs through proactive phone, email, and virtual engagement.
• Develop and execute account plans to grow revenue with key and mid-market clients.
• Identify and pursue new business opportunities through outbound calling, follow-up on inbound leads, and reactivation of dormant accounts.
• Drive inspection renewals, multi-year service agreements, system upgrades, and cross-sell/upsell opportunities.
• Serve as the main internal liaison between clients and field/operations teams to ensure clear communication, timely responses, and high customer satisfaction.
• Consistently meet or exceed sales targets, activity metrics, and performance goals.
• Conduct virtual product demonstrations and provide technical guidance on fire alarm, video surveillance, access control, intrusion detection, and related life safety systems.
• Coordinate with installation, service, and design teams to support project scoping, quoting, and successful delivery while adhering to customer and regulatory requirements.

Administrative & Reporting

• Complete mandatory daily CRM updates to accurately record all activities, contacts, opportunities, and forecasts each business day.
• Promptly respond to all lead generation inquiries and participate in meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement.
• Track and report daily/weekly metrics (calls, emails, opportunities, pipeline).
• Communicate customer and project updates during daily huddles and team meetings.
• Provide regular reports on sales activities, pipeline, and forecasted revenue to senior management.
• Stay current on the latest products, technologies, codes, and regulations related to fire and life safety systems.
• Perform other related duties as assigned by your manager.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field (or equivalent industry experience).
• 2+ years of experience in inside sales, account management, or customer success within the life safety, fire protection, security, or related B2B service industry preferred.
• Demonstrated success in meeting or exceeding sales targets in a phone/virtual selling environment.
• Excellent verbal and written communication, negotiation, problem-solving, and presentation skills.
• Strong organizational skills and comfort managing a high volume of accounts and activities from a desk.
• Proficiency with CRM tools (HubSpot experience a plus) and Microsoft Office Suite.
• Ability to learn technical product knowledge quickly and explain solutions clearly to facility managers, property owners, and other decision-makers.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer and phone.
• Must be able to lift up to 15 pounds occasionally.
• Minimal travel required (occasional local or regional meetings as needed).

Benefits

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

Company-paid Benefits

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays + 1 floating holiday
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401(k) Retirement Plan (Traditional & Roth)

Why FSP?

• Supportive Culture: We value our employees and provide ongoing training.
• Career Growth: Advance your career with guidance from industry experts, tuition reimbursement, and pay incentives.
• Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
• Client-Centered: We serve commercial property owners and facility managers with dedication and care.
• Rapid Growth: Join us as we expand and invest in new markets.
• Professional Development: FSP is committed to employee career advancement within the Fire and Life Safety Industry. We offer program sponsorships, including a NICET certification program that reimburses study materials and testing costs for Levels I–IV and provides tiered pay increases upon certification.

Health & Safety

The personal safety and health of each employee is of primary importance. We believe our employees are our most important assets and that their safety is our greatest responsibility. It is FSP’s objective to ensure a safe and productive working environment for all employees.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Privacy Notice

We are committed to protecting the privacy and security of your personal information throughout the recruitment process. Information collected as part of your application will be used solely for employment-related purposes and handled in accordance with applicable privacy and data protection laws.If you choose to apply using a quick-apply feature, we may use automated technology to help complete and submit your application using the information you provide. This technology is used solely to facilitate the application process and does not evaluate candidates, rank applicants, or make hiring decisions. Your information is not used to train AI models and is retained only as necessary to support the application process.

Drug-Free Workplace & Federal Compliance Notice

As a federal government contractor operating in safety-sensitive construction environments, Fire Safety and Protection is legally mandated to maintain a drug-free workplace in strict accordance with federal law. Under the Drug-Free Workplace Act and FAR 52.226-7, all controlled substances prohibited by federal statute—including marijuana/THC—are strictly forbidden within our operations.Applicants who receive a conditional offer of employment must successfully pass a pre-employment drug screen. Because federal regulations override state-level recreational marijuana laws, testing positive for marijuana/THC will result in the immediate revocation of a conditional job offer, regardless of local legalization or off-duty state protections.