Inside Sales Account Executive

Software Toolbox - Full Stack Industrial AI; Charlotte (NC); On-site; USD 55,000 - 90,000; Full time

Job summary

Software Toolbox is seeking an Inside Sales professional to manage opportunities from inquiry to close, including discovery, quotes, and negotiations. You will own renewals for assigned accounts, drive revenue, and expand product adoption with the support of technical teams.

You will nurture customer relationships, coordinate with engineering and product specialists, and maintain a precise forecast and renewal cadence within our CRM system.

Qualifications

• 2–4 years of inside sales, software sales, account management, renewals, or similar customer-facing role.
• Experience managing opportunities from discovery through closing, including quoting and negotiating.
• Evidence of achieving sales goals, retaining customers, or expanding account revenue.
• Strong written and verbal communication with the ability to ask insightful questions.
• Curiosity about technical products and the ability to learn software licensing and use cases.
• Strong organization and ability to manage multiple opportunities and renewal deadlines.

Responsibilities

• Manage sales opportunities from inquiry to close, qualify needs, prepare quotes, address questions, and secure next steps.
• Convert interest into revenue by following up inbound inquiries and open quotes.
• Own renewals for assigned accounts and drive on-time renewal decisions.
• Grow existing customer relationships and identify upsell or cross-sell opportunities.
• Conduct proactive outreach to reengage dormant accounts and uncover new needs.
• Collaborate with engineering and product specialists to validate fit and answer technical questions.
• Maintain accurate pipeline, forecast, renewal status, and next steps in CRM.
• Coordinate quotes, master agreements, and renewal documentation with internal stakeholders.

Skills

Inside sales

Excellent communication

Account management

Curiosity about technical products

Organizational skills

Follow-through

Tools

HubSpot

NetSuite

Job description

Software Toolbox is a full-stack industrial AI company delivering industrial connectivity software, data platforms, and AI agents for manufacturing and process industries. Our portfolio includes TOP Server, OPC Router, OmniServer, N3uron, Cogent DataHub, and JonJon.ai.

We help customers connect industrial equipment, securely move and contextualize data, and apply AI to improve operations. Serving global businesses across industries such as automotive, chemicals, and power generation, Software Toolbox combines technical expertise with exceptional customer support.

Outcome / Mission

Grow revenue and strengthen customer relationships through inside sales and renewals.

You will manage assigned opportunities from initial inquiry through discovery, quoting, follow-up, negotiation, and close. You will also own renewals for assigned accounts, helping customers protect their software investment and identifying opportunities for additional products, licenses, and broader adoption.

This role is designed for someone with approximately 2–4 years of relevant inside sales experience who is ready to take greater ownership of sales results. You will bring curiosity, commercial discipline, and strong follow-through, supported by experienced sales and technical teams.

What You’ll Do

• Manage sales opportunities from inquiry to close. Qualify customer needs, coordinate product recommendations, prepare quotes, address commercial questions, and secure clear next steps.
• Convert interest into revenue. Follow up on inbound inquiries, demo downloads, open quotes, and other assigned leads with timely, relevant outreach.
• Own renewals for assigned accounts. Track upcoming expirations, engage customers early, communicate the value of continued coverage, and drive on-time renewal decisions.
• Grow existing customer relationships. Identify opportunities for additional licenses, upgrades, complementary products, multi-year agreements, and broader adoption.
• Conduct proactive outreach. Reengage dormant accounts and stalled opportunities, understand what has changed, and uncover new customer needs.
• Work closely with technical experts. Bring in engineering and product specialists to validate fit, answer technical questions, and help customers make informed decisions.
• Manage your pipeline and forecast. Maintain accurate CRM records, opportunity stages, expected close dates, renewal status, and next steps.
• Identify and address risk early. Understand budget constraints, purchasing requirements, technical concerns, and other barriers. Coordinate support and coordinate support and escalation when needed.
• Support commercial agreements. Prepare and track quotes and renewal documentation, and coordinate master agreement requirements with the appropriate internal stakeholders.
• Improve how we work. Contribute to outreach templates, sales playbooks, renewal workflows, and automation that improve customer experience and team productivity.
• Deliver against agreed goals. Take accountability for sales revenue, renewal performance, pipeline development, and forecast accuracy.

Required Qualifications

• Approximately 2–4 years of experience in inside sales, software sales, account management, renewals, or a related customer-facing commercial role.
• Experience managing customer opportunities or renewals, including discovery, quoting, follow-up, objection handling, and closing.
• Evidence of achieving sales goals, retaining customers, or growing account revenue.
• Strong written and verbal communication skills, with the ability to ask thoughtful questions and explain commercial information clearly.
• Curiosity about technical products and the ability to learn software licensing, product applications, and customer use cases.
• Strong organization and follow-through, with the ability to manage multiple opportunities and renewal deadlines.
• Comfort using a CRM to maintain account records, track opportunities, and manage daily priorities.
• Initiative, coachability, and accountability. You seek feedback, apply it, and take ownership of results.
• Sound judgment about when to move independently and when to involve sales leadership or technical specialists.

Preferred Qualifications

• Experience selling software, technical products, or solutions to engineering, manufacturing, or industrial customers.
• Experience with software renewals, maintenance and support agreements, or subscription licensing.
• Familiarity with HubSpot, NetSuite, or similar CRM and business systems.
• Experience identifying upsell and cross-sell opportunities within an existing customer base.
• Familiarity with quoting, e-signature, billing, or contract management tools.
• Experience using AI and automation to improve research, customer outreach, or sales productivity.
• Experience collaborating with technical teams, Customer Success, Finance, or Operations.

Compensation

Base + Incentive: Performance-based compensation tied to sales revenue, renewal performance, and account growth.