Inside Sales

J&L Building Materials Inc.; Pennsylvania; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Profit sharing

Paid time off

Paid holidays

Job summary

J&L Building Materials is seeking an Inside Sales team member at our Douglassville, PA branch. You will work at the counter, engage directly with customers to provide exceptional service and help drive sales. A strong focus on customer service, product knowledge, and relationship building is essential.

Starting rate $24.75 per hour. Benefits include medical, dental, vision coverage; 401K with employer match after 6 months; profit sharing; paid time off and holidays.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in customer service, inside sales, or related field.
• Ability to read and interpret safety rules, manuals and work instructions.
• Basic math skills including discounts, percentages, measurements and basic algebra/geometry.

Responsibilities

• Serve as internal salesperson and ensure high level of customer service.
• Consistently build and maintain positive customer relationships.
• Enter new customer data and other sales data into the database.
• Make outbound lead follow up calls by telephone and email.
• Handle inbound sales lead calls to convert to sales.
• Resolve customer complaints and disputes through proper channels.
• Provide product demonstrations to qualified customers on request.
• Estimate delivery to customers and resolve delivery issues.
• Coordinate stocking, inventory, and cycle counting of all material.
• Prepare reports on business transactions.
• Attend branch meetings.
• Travel to meetings and product training.
• Perform all other duties as assigned.

Skills

Customer service

Outbound calls

Inbound calls

Data entry

Product knowledge

Education

High school diploma or equivalent

Bachelor or associate degree

Tools

Microsoft Office Suite

POS systems

Inventory systems

Job description

Description

Join J&L on our Inside Sales Team at our branch in Douglassville, PA! As the face of our company, you will work at the counter, engaging directly with customers to provide exceptional service and drive sales. We are seeking a candidate with excellent customer service skills, a strong understanding of our product range, and the ability to contribute to our sales goals. If you're passionate about the building industry and enjoy building relationships with customers, this is an exciting opportunity for you. Join us and be a key player in our continued success!

ABOUT J&L:

J&L Building Materials is a third-generation, family-owned, independent distributor that has been serving professional contractors and builders since 1958.

Our mission is to deliver exceptional customer service, where people and relationships take precedence above all else. We are committed to creating a personalized experience while approaching our business with thoughtfulness and integrity, based on our core values of customer-centric excellence, authentic relationships, personal responsibility and accountability, and success through integrity and honesty.

INSIDE SALES ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as internal salesperson and ensure that a high level of customer service and satisfaction is provided for all activities under his/her control.
• Consistently build and maintain positive customer relationships.
• Enter new customer data and other sales data for current customers into the computer database.
• Make outbound lead follow up calls to potential and existing customers by telephone and email.
• Handle inbound sales lead calls to convert calls into sales.
• Resolve customer complaints and disputes through the proper channels.
• Provide product demonstrations to qualified customers on request.
• Emphasize salable features, quotes prices and credit terms, and prepare sales orders.
• Estimate delivery to customers and investigate and resolve delivery issues as they arise.
• Coordinate and assist in the stocking, inventory, and cycle counting of all material.
• Prepare reports on business transactions.
• Attend all branch meetings.
• Travel to and attend meetings and seminars for product training.
• Perform all other duties as assigned.

BENEFITS AT J&L:

• Full medical, dental, vision benefits coverage
• Employer contribution to Health Savings Account if enrolled in the high-deductible health plan
• 401K with 6% employer match after 6 months of employment
• Profit sharing bonus program
• Paid time off
• Paid holidays

Starting rate $24.75

Requirements

BASIC QUALIFICATIONS:

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service, inside sales, or a related field.
• Ability to read and interpret safety rules, procedure manuals, and work instructions.
• Basic math skills, including ability to calculate discounts, percentages, measurements, and apply basic algebra and geometry.

PREFERRED QUALIFICATIONS:

• Bachelor or associates degree, preferably in a business-related field OR high school diploma or general education degree (GED) and at least one-year related sales experience
• Familiarity with the building material industry or construction/contracting experience
• Strong familiarity with technology including Microsoft Office Suite, and point of sales or inventory systems
• Strong attention to detail and ability to communicate and follow procedures.
• Exceptional customer service skills.

Consistent with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, it is the policy of J&L to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at [e-mail] or 610-981-6036.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.