Inside Sales

GMS Southeast, Inc.; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays & vacation

Job summary

SRS Distribution, Inc. – Orlando, FL is seeking an Inside Sales professional to provide product knowledge and process orders for drywall, insulation, and related materials. You will build customer relationships, enter orders in the company system, and support sales goals in a fast-paced office setting.

The role emphasizes accurate order processing, effective communication with customers and colleagues, and collaboration with Outside Sales to drive revenue and customer satisfaction.

Qualifications

• Must be a team player with attention to detail.
• Strong organizational skills and ability to manage multiple tasks.
• Experience with order entry and customer service preferred.
• High school diploma or GED required.

Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers.
• Use company system to enter orders.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Collaborate with Outside Sales Reps and Sales Managers to determine strategic sales approaches.
• Overcome objections of prospective customers.
• Quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Skills

Customer service

Communication

Detail oriented

Team player

Organizational skills

Education

High school diploma or GED

Tools

CRM software

Job description

Position Purpose

The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry.

Key Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers.
• Ability to use company computer system to enter orders.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports

Reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager

Travel Requirements

N/A

Physical Requirements

Must be able to remain in stationary position in an office environment: 50% Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Constantly working in office environment.

Working Conditions

Work is primarily performed in a professional office environment. Requires extended periods of sitting, computer use, and telephone communication. Frequent use of standard office equipment, including computers, printers, copiers, and other business technology. Regular interaction with employees, customers, vendors, and other business contacts. May require occasional lifting of office supplies or materials up to 15 pounds. Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Minimum Qualifications

Must be a team player, demonstrate attention to detail and have good organizational skills.

Preferred Qualifications

Industry/product knowledge a plus

Minimum Education

N/A

Preferred Education

High school diploma or GED

Minimum Years of Work Experience

1-2 years preferred industry or like experience

Certifications

N/A

Competencies

• Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
• Analytical Capability: Possess strong analytical skills to evaluate sales metrics, market data, and research findings, providing insightful analysis that informs strategic decision-making and enhances sales processes.
• Customer Relationship Management: Develop and nurture strong customer relationships, understanding their needs to deliver tailored solutions that drive sales growth and customer satisfaction.
• Collaborative Teamwork: Engage effectively with team members to achieve shared goals, contributing your skills and insights to drive collective success in sales initiatives.
• Negotiation Skills: Advanced skills in negotiating favorable terms with suppliers to enhance product offerings and cost efficiencies.
• Communication Excellence: Strong ability to prepare and deliver clear, compelling presentations and reports to senior leadership and cross-functional teams.
• Project Management: Competence in managing multiple initiatives concurrently, with a focus on delivering results efficiently and on time.
• Organizational and Time Management Skills: Demonstrate effective organization and time management abilities to prioritize tasks and optimize productivity in a dynamic work environment.
• Adaptability and Problem-Solving: Ability to thrive in a fast-paced environment, manage multiple priorities, and devise innovative solutions to overcome challenges, enhancing overall team effectiveness.
• Communication Proficiency: Demonstrate exceptional verbal and written communication skills to effectively interact with clients, internal teams, and stakeholders, ensuring clear understanding and facilitation of objectives.
• Customer Focus: Maintain a customer-centric approach by understanding client needs, fostering relationships, and ensuring a high level of service that contributes to client satisfaction and loyalty.
• Technical Aptitude and Digital Literacy: Show proficiency in leveraging digital tools and computer applications to enhance sales strategies and improve customer engagement and satisfaction.

Work Location

N/A

Job Location

Gator Gypsum, Inc. - Orlando 371 W Taft Vineland Road Orlando, FL 32824

Equal Employment Opportunity Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Disability Accommodation Contact

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.
• Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs

Agency Placement Statement

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Company Overview

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada.

Employee Culture

In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results‑driven environment with a highly entrepreneurial, self‑starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.”

Corporate Status

GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

Repeats of EEO Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Disability Accommodation Contact – Repeated

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.