Inside Sales

North Atlantic Corp; Needham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

North Atlantic Corp. is seeking an Inside Sales Representative in Needham, MA to be the first contact for walk-in customers, contractors, and phone inquiries. You will build customer relationships, prepare quotes, process orders, and coordinate projects from inquiry to delivery.

The role emphasizes excellent customer service, product knowledge, attention to detail, and cross-department communication to support profitability and future advancement within the company.

Qualifications

• Required high school diploma or equivalent.
• 2–5 years in millwork, building materials, construction products, or related industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Attention to detail and accuracy.
• Proficiency with basic computer systems and Microsoft Office.
• Experience reading construction plans or blueprints preferred.
• Knowledge of windows, doors, millwork, kitchens, stairs, or related building products preferred.
• Experience with ERP or order entry systems preferred.

Responsibilities

• Greet walk-in customers and answer calls professionally.
• Respond to voicemails and emails promptly.
• Build relationships by identifying customer needs.
• Educate customers on products and solutions; recommend fits.
• Prepare accurate quotations; negotiate pricing.
• Convert quotations to sales orders and ensure a great customer experience.
• Process orders accurately and completely.
• Coordinate with other departments to fulfill orders.
• Assist Outside Sales with material takeoffs when trained.
• Assist with onboarding and training of new staff on front desk procedures.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Microsoft Office

ERP / order entry systems

Blueprints / construction plans

Product knowledge

Education

High school diploma or equivalent

Tools

ERP systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time EE 40hrs Needham, MA, US

14 days ago Requisition ID: 1045

Salary Range: $55,000.00 To $75,000.00 Annually

The Inside Sales Representative serves as the first point of contact for walk-in customers, contractors, and phone inquiries. This role is responsible for building customer relationships, identifying customer needs, preparing accurate quotes, processing orders, and coordinating projects from initial inquiry through delivery. Success in this position requires excellent customer service, product knowledge, attention to detail, and effective communication across departments to ensure an exceptional customer experience while supporting company profitability.

This position offers the opportunity to develop the product knowledge, sales skills, and customer relationships needed for future consideration for Outside Sales and other career advancement opportunities within North Atlantic Corp.

Essential Functions and Responsibilities

• Greet walk-in customers and answer incoming phone calls in a professional, courteous, and timely manner.
• Respond to customer voicemails and emails promptly, with a goal of responding within one business hour whenever possible.
• Build relationships by asking questions, actively listening, and identifying customer needs.
• Educate customers on available products, services, and solutions while recommending products that best fit their project and budget.
• Prepare accurate and timely quotations.
• Negotiate pricing within established company guidelines.
• Convert quotations into sales orders while providing an outstanding customer experience.

Order Management

• Process customer orders accurately and completely.
• Ensure quotes and orders include:
  • Accurate customer contact information
  • Billing and shipping information
  • Job site information
  • Appropriate vendor lead times
  • Expected delivery or ship dates
• Communicate any potential delays to customers and internal sales staff as soon as they become known.
• Review all orders for accuracy before submission.
• Verify completed order entry to ensure information has been entered correctly.
• When trained, assist Outside Sales with material takeoffs from construction plans and blueprints.

Customer & Project Coordination

• Coordinate with customers, Outside Sales, Shipping, Purchasing, and other departments to ensure timely fulfillment of customer orders.
• Assist with scheduling customer pickups and deliveries.
• Follow up with customers regarding special orders and material availability.
• Resolve customer concerns quickly while maintaining a high level of professionalism.
• Process customer payments accurately.
• Assist with opening, balancing, and closing the daily cash drawer following company procedures.

Team Support

• Assist with onboarding and training new employees on front desk procedures and customer service expectations.
• Support other office and administrative functions as needed.
• Participate in product training, vendor seminars, and professional development opportunities.
• Contribute to a collaborative team environment focused on continuous improvement.

Required Education & Experience

• High school diploma or equivalent.
• 2–5 years of experience in millwork, building materials, construction products, or a related industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Attention to detail and accuracy.
• Proficiency with basic computer systems and Microsoft Office.
• Experience reading construction plans or blueprints preferred
• Knowledge of windows, doors, millwork, kitchens, stairs, or related building products preferred
• Experience with ERP or order entry systems preferred.