Inside Sales

Mayflower Cruises & Tours; Lisle (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Mayflower Cruises & Tours in Lisle, Illinois is seeking an Inside Sales Representative to join their Group Sales Department. This role provides essential administrative support to Business Development Managers and requires excellent communication and organizational skills. The individual will handle customer inquiries, manage reservations, and assist in coordinating marketing efforts.

This entry-level position offers opportunities for growth within a supportive team. Proficiency in Microsoft Office and CRM software is essential, along with a passion for customer service.

Qualifications

• Excellent phone, organizational, and follow-up skills required.
• Proficiency in Microsoft Office and CRM software is essential.
• Experience in customer service, sales, or administration is a plus.

Responsibilities

• Provide administrative support to Business Development Managers.
• Respond to customer inquiries promptly.
• Maintain account profiles with accurate contact details.

Skills

Excellent phone skills

Organizational skills

Proficiency in Microsoft Office

Experience in customer service

Tools

CRM software

Job description

Job Title: Inside Sales

Reports To: Inside Sales Manager

General Overview: Are you looking for a rewarding career in the travel industry? Do you have excellent communication skills, a passion for customer service, and a knack for problem-solving? If so, you might be the perfect fit for our Inside Sales team! The Inside Sales Representative is a vital position within the Group Sales Department for the future growth of Mayflower Cruises & Tours. The position is charged with working alongside the sales team to take reservations, service inbound calls, manage service issues, coordinate the production of marketing materials, organize reports, and other assignments that are critical to the sales process at Mayflower Cruises & Tours. This is a great entry level Admin Role with room for growth and advancement! Part of a team of eight supportive individuals (majority with over 20 years with the company) always willing to help each other out. The individual job responsibilities covered below are just a guideline for the Inside Sales Administrative Coordinator position and may change with the business conditions.

Responsibilities:

• Provide administrative support to Business Development Managers as assigned
• Respond to customer, Business Development Manager, Tour Manager, inquires promptly
• Learn company sales practices, reservations, and CRM systems in a fast-paced environment
• Maintain account profiles, ensuring complete and accurate contact details
• Data Entry
• Report directly to the Inside Sales Manager on a regular basis on related projects

Qualifications:

• Excellent phone, organizational, and follow-up skills
• Proficiency in Microsoft Office and CRM software
• Experience in customer service, sales, or administration a plus
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and deadlines