Inside Sales

ITW; Des Plaines (IL); On-site; USD 66,000 - 80,000; Full time

Job summary

ITW is looking for a Sales Support Specialist in Des Plaines, Illinois. This role involves interacting with customers, maintaining relationships, and supporting sales initiatives. The ideal candidate will have excellent communication skills, a technical degree, and proficiency in Microsoft Office. The position offers a competitive salary ranging from $66,000 to $80,000 and is designed for individuals who thrive in a team-oriented environment while supporting continuous improvement efforts.

Qualifications

• 4-year technical degree preferred.
• High proficiency with Microsoft Office products, specifically Outlook, Word, and Excel.
• Excellent communication skills with multiple stakeholders and customers.

Responsibilities

• Build rapport with key customers and understand their needs.
• Source new sales opportunities through leads and outbound efforts.
• Ensure stocking levels are appropriate and inventory costs are managed.

Skills

Excellent communication skills

High analytical abilities

Proficiency in Microsoft Office

Education

4-year technical degree

Job description

Job Description

• Build an excellent rapport with all key customers, understanding their needs and delivering to their requirements.
• Respond by phone, fax or e-mail to customer including requests for quotes, pricing, and availability of product.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Maintain relationships with key customers to support ongoing business and enhance customer satisfaction.
• Fill orders by verifying and entering information, process orders and expedite shipment when necessary, communicate expected delivery date and other order-related updates.
• Develop accounts by checking the customer’s buying history; suggesting related and new items; explaining technical features.
• Ensure that stocking levels are appropriate, and that stock is sold regularly to avoid inventory holding cost. Continually check that set levels are correct for forthcoming anticipated sales.
• Deliver revenue against Quarterly outlooking by forecasting numbers with the External Sales, Production, and Logistics teams to ensure Revenue and Material Margin outlooks are accurate, and any issues are highlighted early on in order to react appropriately.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities.
• Maintain and improve quality results by following standards, recommending improved policies and procedures.
• Keep current with technological and competitive developments, update job knowledge by studying new product descriptions, and participating in educational opportunities.
• Assist customers and sales representatives with any complaints.
• Contribute to a team environment by sharing responsibility in support of the outside sales function and support of the outside sales personnel.
• Provide direct technical support to regional managers, representatives, and customers.
• Support company continuous improvement initiatives.
• Other duties as assigned.

Qualifications

• 4-year technical degree preferred.
• High proficiency with Microsoft Office products, specifically Outlook, Word, and Excel (advanced Excel skills preferred.
• Excellent communication skills (both written and verbal) with multiple stakeholders and customers.
• Ability to multi-task, prioritize, and manage time effectively, meeting deadlines as assigned.
• High analytical abilities leading to competent problem solving and logical decision making.
• Good hands‑on organization skills – must be able to plan and prioritize workload using their own skills and initiative.

Compensation

66,000-80,000

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.