Inside Property Senior Claim Adjuster

Chubb; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Generous PTO

10 paid holidays

Up to 9% 401(k) contribution

Tuition reimbursement

Employee stock purchase plan

Job summary

Chubb is looking to connect with experienced Property Claims Adjusters for in-office roles in Phoenix, AZ and Alpharetta, GA. The position manages first-party residential and commercial property claims, including investigations, reserve setting, and settlements.

The role requires strong analytical, negotiation, and communication skills, with licensure or license eligibility in applicable states. Expect collaboration across teams and potential surge operations support.

Qualifications

• Minimum 1 year of professional work experience in residential and commercial property claims.
• Solid understanding of insurance contracts, investigation techniques, and regulatory requirements.
• Ability to work collaboratively in a team and communicate effectively with diverse stakeholders.
• Familiar with ISO CP and BOP forms.
• Licensure within required state(s) or ability to obtain licensure.

Responsibilities

• Analyze initial reports and initiate the claims process with insureds.
• Evaluate policy language to identify coverage issues.
• Develop and maintain comprehensive claim files for investigations and loss analysis.
• Establish reserves and monitor claim progress.
• Negotiate settlements and manage vendor workflows.
• Mentor junior adjusters and support surge operations.

Skills

Property claims knowledge

Customer service

Analytical thinking

Team collaboration

Negotiation

Job description

Job Description

Join Our Talent Pipeline for Property Claims Adjuster Opportunities at Chubb!!! Are you passionate about helping clients navigate the complexities of property claims? Chubb is building a talent pipeline for upcoming Property Claims Adjuster positions. If you are an experienced claims professional with expertise in handling commercial and/or residential property claims, we would like to connect with you.

Locations

These positions require in-office presence. We are seeking candidates in Phoenix, AZ and Alpharetta, GA.

Overview

The Property Claims Adjuster/Claim Specialist is responsible for managing and resolving first-party residential and commercial property claims. This role involves conducting thorough analyses and investigations, promptly following up with insureds, virtually evaluating damages and preparing estimates, reviewing policy contracts, and maintaining accurate claim files. The position also requires establishing reserves, identifying recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including the identification of potential fraudulent claims.

Key Responsibilities

• Analyze Initial Reports: Promptly reach out to insured parties and claimants to initiate the claims process.
• Evaluate Contract Language: Effectively identify coverage issues by thoroughly reviewing policy contracts.
• Develop Claims Files: Create timely and accurate claims files for in-depth investigation and loss analysis.
• Maintain File Diary: Keep an active file diary to facilitate the efficient resolution of claims.
• Establish Reserves: Set and monitor accurate reserves for each claim.
• Identify Recovery Opportunities: Recognize and pursue applicable recovery options.
• Ensure Compliance: Adhere to all statutory and regulatory fair claims practices.
• Recognize Fraud: Identify and assess potential fraudulent claims.
• Manage Vendor Workflow: Oversee the workflow, outputs, and expenses associated with outside vendors.
• Negotiate Settlements: Critically evaluate claim facts and negotiate settlements successfully.
• Build Relationships: Sustain strong business relationships with both internal teams and external customers.
• Mentorship: Serve as a technical resource and mentor for less experienced adjusters on the team.
• Contribute to Team Goals: Actively engage in achieving team objectives and overall results.
• Support During Surge Events: Assist during workload surges and catastrophe operations, including potential overtime during designated events.

Qualifications

• Minimum 1 year of professional work experience, ideally in residential and commercial property claims.
• Minimum 1 year of customer service experience in a corporate environment is required.
• Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and regulations.
• Ability to work collaboratively in teams and engage effectively with diverse individuals.
• Strong aptitude for evaluating, analyzing, and interpreting complex information.
• Familiar with ISO Commercial Property (CP) and Business Owners Policy (BOP) forms.

Desired Skills

• Exceptional customer service
• Proficient investigation techniques
• Strong organizational skills
• Effective time management and multitasking ability
• Excellent verbal and written communication
• Negotiation and reserving skills
• Innovative thinking with a problem-solving mindset

Licensure Requirement

If you do not already have one, you will be required to obtain the applicable resident or designated home state adjuster's license and possibly additional state licensure.

Company Benefits Highlights

At Chubb, we foster a collaborative in-office environment with the flexibility to support our employees' needs. Our comprehensive benefits package includes:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day of employment
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition reimbursement to support your ongoing education
• Employee stock purchase plan

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.