Inside Property Adjuster- Trainee - In Office / Hybrid - Frederick, MD

Allstate Insurance Co.; Maryland; Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Licensing Sign-on Bonus

Connectivity reimbursement

Job summary

Allstate Corporation is seeking an in-office Inside Property Adjuster in Frederick, MD. You will handle property claims with empathy, investigate damages, and communicate clearly with customers to reach fair settlements.

Requirements include 1+ year of customer service experience, familiarity with Xactimate, and the ability to work on-site with occasional licensing requirements. A licensing sign-on bonus may be available.

Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

Responsibilities

• Provide empathetic customer service and guide customers through the claims process.
• Investigate property claims by reviewing damage and policy coverage.
• Communicate with customers via phone, email, and video to explain steps and updates.
• Negotiate settlements with customers, vendors, and third parties.

Skills

Customer service expert

Investigator

Effective communicator

Negotiator

Problem solver

Recorder

Xactimate

Tools

Xactimate

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

THIS IS AN IN OFFICE ROLE 8:30 - 5 EST Monday, Friday and rotational Saturday - Work From Home Tuesday, Wednesday, Thursday in office The Glass Factory 241 E 4th Street Frederick, MD 21701 A day in the life of an inside Property Adjuster, and what it takes to do the job!

You’ll wear a few hats that will require a level of experience

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

In Office Schedule

• Monday – Friday; 8:30 am - 5 pm with rotational Saturday duty.
• Tuesday, Wednesday, Thursday in office Glass Factory 241 E 4th Street Frederick, MD 21701

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.
• This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• *Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits

• Being a part of Allstate means you receive a benefits package from Day 1 of employment.
• This includes time off, healthcare, retirement, and more.
• That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-MS3 Skills Base Compensation, Change Agility, Critical Thinking, Flexibility, Negotiation Compensation Base compensation offered for this role is $47,5000 - $60,320 annually and is based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual.

Please also have a Valid Photo Identification available at the start of your interview.

If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day.

Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent.

We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us