Inside Property Adjuster- Trainee - In Office / Hybrid - Frederick, MD

Allstate; Maryland; Sur place; USD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Training program

Benefits from Day 1

Licensing sign-on bonus

Résumé du poste

Allstate in Frederick, MD is seeking an Inside Property Adjuster to virtually inspect damages, review coverage, and prepare estimates for claims. You’ll interact with policyholders, contractors and vendors using Xactimate and other tools, ensuring timely and fair settlements.

This in-office role emphasizes water loss claims and strong communicat ion with customers. The position includes in-office training, licensing considerations, and a defined schedule with some work-from-home days.

Qualifications

• 1+ years of customer service experience is preferred.
• Proficiency in using Xactimate and other software for virtual assessments is preferred.
• Ability to assess property damages and determine claim coverage.

Responsabilités

• Virtually inspecting damages, investigating coverage, preparing estimates and settling claims promptly and accurately.
• Interacting with customers, contractors, and vendors through various channels (phone, email, text, video).
• Focus on water losses to provide high-quality claim resolutions.

Description du poste

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

THIS IS AN IN OFFICE ROLE

8:30 - 5 EST

Monday, Friday and rotational Saturday - Work From Home

Tues­day, Wednesday, Thursday in office

The Glass Factory

241 E 4th Street

Frederick, MD 21701

A day in the life of an inside Property Adjuster, and what it takes to do the job!

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working in our Frederick, MD office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You’re wear a few hats that will require a level of experience:

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

In Office Schedule:

• Monday – Friday; 8:30 am – 5 pm with rotational Saturday duty.
• Tuesday, Wednesday, Thursday in office

Glass Factory

241 E 4th Street

Frederick, MD 21701

Preferred Qualifications:

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail‑oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

You’re provided with comprehensive training:

• The in office training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

• Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit: www.allstategoodlife.com to learn more.

The candidate(s) offered this position will be required to submit to a background investigation.

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Base Compensation, Change Agility, Critical Thinking, Flexibility, Negotiation

Compensation

Base compensation offered for this role is $47,5000 - $60,320 annually and is based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.