Inside Property Adjuster - In Office / Hybrid - Denver, CO

Allstate Insurance Co.; Denver (CO); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Allstate in Denver is seeking a Moderate Inside Property Adjuster trainee. The role blends in-office training with a hybrid work schedule, focusing on water-loss claims and prompt, fair settlements.

You will inspect damages virtually, gather coverage information, and communicate with customers, contractors, and vendors using Xactimate and ClaimsX Video Collaboration. Prior customer service and the ability to work independently are valued.

Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions.

Responsibilities

• The Customer Service Expert – care, empower, restore customers in each property claim.
• The Investigator – independently investigate property claims and determine coverage.
• The Effective Communicator – use calls, email, and video chat to guide customers.
• The Negotiator – evaluate and negotiate settlements with customers and vendors.
• The Problem Solver – use tools and systems to complete claims swiftly and accurately.
• The Recorder – document work clearly in the claims system and ensure accuracy.

Skills

Customer Service

Negotiation

Communication

Time Management

Critical Thinking

Tools

Xactimate

ClaimsX Video Collaboration

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This is an IN-OFFICE Hybrid Trainee role in the Allstate Denver, CO office. THIS IS AN IN OFFICE ROLE 8:00 –4:30 MST Monday, Wednesday, Friday - In Office Tuesday, Thursday- Remote You will work in the office all 5 days for the first 6 months during training, then will move to the hybrid schedule. Greenwood Village, CO A day in the life of an inside Property Adjuster, and what it takes to do the job!

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. The work schedule is in-office at our Long Island City location on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

Key Responsibilities

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. This role involves taking care of customers in their times of need
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule

8:00 –4:30 MST Monday, Wednesday, Friday - In Office Tuesday, Thursday- Remote. You will work in the office all 5 days for the first 6 months during training, then will move to the hybrid schedule.

Preferred Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions.

Hybrid Training Program

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day‑to‑day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. This includes passing an additional background check with the Department of Labor. If applicable, you will be required secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property Casualty License, Designation People who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits

• Being a part of Allstate means you receive a benefits package from Day 1 of employment. That includes time off, healthcare, retirement, and more.
• That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Visit: www.allstategoodlife.com to learn more.

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

• Business Administration
• Client Counseling
• Critical Thinking
• Customer Service
• Flexibility
• Insurance Administration
• Negotiation
• Process Management
• Relationship Management
• Time Management

Compensation

Compensation offered for this role is 47,500.00 - 70,375.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation.

Equal Employment Opportunity

Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Technology Setup

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

Company Culture

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.