Inside Property Adjuster

Allstate; United States; On-site; USD 69,000 - 118,000; Full time

Benefits offered by this job

Licensing Sign-on Bonus

Job summary

National General, an Allstate company, seeks an Inside Property Claims Adjuster to manage claims from investigation through resolution, gathering information, evaluating damages, reviewing coverage, and guiding customers through next steps. You will use critical thinking and virtual tools to make informed decisions without traveling for field work.

Ideal candidates will have residential property claims experience, coverage investigations, and knowledge of construction, home repair, and policy

Qualifications

• Experience handling residential property claims and coverage investigations.
• Strong knowledge of residential construction, home repair, and policy interpretation.
• Ability to guide and support junior adjusters and specialty teams.

Responsibilities

• Applies experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review).
• For claims involving fraud or subrogation, partners with assigned reps to achieve best outcome.
• Identifies complex customer needs and meets them using appropriate customer service skills.
• Determines subrogation or fraud potential and how to handle.
• Demonstrates advanced understanding of company policies and relationships within the department.
• Handles investigations of all aspects of complex Homeowners first party claims with discretion and independence.

Skills

Case Management

Claims Administration

Claims Resolution

Claims Settlement

Customer Service

Damage Assessment

Insurance Administration

Insurance Underwriting

Multitasking

Negotiation

Property Claims

Property Damage

Relationship Management

Task Management

Time Management

Xactimate Estimating

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

When property damage happens, customers need someone who can bring clarity to an uncertain situation. As an Inside Property Claims Adjuster with National General, an Allstate company, you'll own claims from investigation through resolution, gathering information, evaluating damages, reviewing coverage, and helping customers understand what comes next. You'll use critical thinking, sound judgment, and virtual claims tools to make informed decisions without the routine travel of a field adjuster role. If you enjoy solving problems, working directly with customers, and taking ownership of your decisions, you can build meaningful connections and make an impact with every claim.

National General is seeking an Inside Property Adjuster to investigate, evaluate, and resolve complex first-party homeowner claims. In this role, you will determine coverage, assess damages, identify subrogation and fraud potential, and negotiate claim settlements while delivering exceptional customer service.

The ideal candidate will have experience handling residential property claims, coverage investigations, and complex homeowner losses , with strong knowledge of residential construction, home repair, and policy interpretation. This role also provides guidance and support to junior adjusters and specialty claim teams.

Preferred Experience

• First-party homeowner/property claims handling
• Coverage analysis and complex claims investigations
• Residential construction and repair knowledge
• Subrogation and fraud identification
• Negotiation and settlement of property claims
• Strong customer service, communication, and problem-solving skills
• Prior experience in specialty areas such as Large Loss, Litigation, Coverage, Water Mitigation, or Desk Review preferred

Key Responsibilities

• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review)
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems
• Identifies complex customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of complex Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority

Supervisory Responsibilities

• This job does not have supervisory duties.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

• Case Management
• Claims Administration
• Claims Resolution
• Claims Settlement
• Customer Service
• Damage Assessment
• Insurance Administration
• Insurance Underwriting
• Multitasking
• Negotiation
• Property Claims
• Property Damage
• Relationship Management
• Task Management
• Time Management
• Xactimate Estimating

Compensation

Base compensation offered for this role is $68,500 - $117,700 annually.

And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can s