Inside Parts Sales & Customer Service Representative – $65k+ Potential

Advantage Truck Group; Manchester (NH); On-site; USD 28,000 - 41,000; Full time

Job summary

Advantage Truck Group in Manchester, NH is seeking a motivated individual for our Parts team. You’ll be the vital link between customers, technicians, and the parts they need, with training provided to develop expertise.

Expect a fast-paced day coordinating look-ups, orders, invoicing, and inventory while delivering excellent customer service. A high school diploma and valid driver's license are required, along with the ability to lift up to 50 lbs regularly.

Qualifications

• High school diploma or equivalent is required.
• Must possess a valid state driver’s license.
• Ability to lift up to 50 pounds regularly and up to 100 pounds with assistance.

Responsibilities

• Parts Problem-Solver: be the link between customers, service technicians and parts.
• Customer Champion: handle phone and in-person inquiries professionally.
• The Investigator: identify and source exact parts using catalogs and systems.
• Order Coordinator: manage look-up, entry, invoicing and inventory tracking.
• Shop Support: ensure parts are delivered quickly to minimize downtime.

Skills

Exceptional Attitude

Customer Focus

Quick Learner

Detail-Oriented

Strong Keyboard Skills

Computer Savvy

Education

High School Diploma or equivalent

Tools

Digital catalogs

Inventory systems

Job description

Description

Advantage Truck Group – Manchester, NH

Are you a driven problem-solver with a great attitude? Ready to build a high-paying career that doesn't require prior experience? Advantage Truck Company is looking for an organized, motivated, and customer-focused individual to join our Parts team. We are committed to hiring for attitude and training for expertise. If you are eager to learn, excel at helping people, and ready to kickstart a stable, high-demand career, this role is for you!

What Can You Earn?

Pay Range $20.00 - $30.00, depending on experience, + bonuses

We offer a strong base wage plus incentives/bonuses that reward accuracy and performance.

Average Annual Potential: $45,000 - $65,000

Top Performers (Top 25%) Average Over : $70,000

Your Role

• Parts Problem-Solver (Training Provided): You will be the vital link between our customers, our service technicians, and the essential heavy-duty truck parts they need. This is an exciting, fast-paced role perfect for someone who enjoys process and solving puzzles.
• Customer Champion: Professionally manage phone and in-person inquiries, ensuring every customer feels heard and assisted.
• The Investigator: Learn to use our advanced digital catalogs and systems to accurately identify and source the exact parts needed.
• Order Coordinator: Efficiently handle the entire sales process, including look-up, order entry, invoicing, and inventory tracking.
• Shop Support: Collaborate with the service team, ensuring the necessary parts are delivered quickly to minimize truck downtime.

The Attitude & Aptitude We Require

We prioritize your potential. We are looking for candidates who demonstrate the following characteristics:

• Exceptional Attitude: You are reliable, motivated by success, and maintain a friendly, patient demeanor even under pressure.
• Customer Focus: A genuine desire to help customers and technicians solve problems and find the correct solution.
• Quick Learner: You can rapidly absorb new technical information and enjoy mastering complex procedures and digital tools.
• Detail-Oriented & Accurate: You understand that precision in part numbers and pricing is critical to our business.
• Strong Keyboard Skills: You can quickly and accurately type and enter data into computer systems to keep pace with the high volume of incoming parts orders and inquiries.
• Computer Savvy: Comfortable navigating various computer software and learning our specialized inventory systems.

Requirements (The Non‑Negotiables)

• A high school diploma or equivalent.
• Must possess a valid state Drivers license.
• Ability to perform physical duties: Regularly lift up to 50 pounds (and occasionally up to 100 pounds with assistance); ability to stand, walk, bend, and lift throughout the day.

This is more than a job; it's a career path in a stable, high-demand industry. Advantage Truck Group (ATG) is the largest Daimler Truck North America (DTNA) dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA.

All Candidates must pass a criminal background check, MVR check and Pre-employment Lift Test.

Advantage Truck Group is an Equal Opportunity Employer.