Inside Parts Sales

Ziegler Caterpillar; Rochester (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Ziegler Caterpillar, located in Rochester, Minnesota, is hiring a full-time Inside Parts Sales Person to enhance customer service and support the sales team. The ideal candidate will need to provide superior service to customers, manage parts orders, and assist with team sales.

Applicants should have a High School Diploma or GED, with a 2-year degree preferred, and 2+ years of experience in a related field. The role requires excellent communication and organizational skills, along with the ability to work cooperatively within a team.

Qualifications

• 2+ years in diesel engine, construction, agriculture equipment, or automotive parts/service.
• Up to 4 years of experience preferred.
• Basic telephone experience.

Responsibilities

• Provides superior customer service face-to-face or over the telephone.
• Helps customers determine correct parts needed and verify availability.
• Processes backorders, returns, and exchanges.

Skills

Customer service skills

Organizational skills

Communication skills

Team player

Basic computer skills

Education

High School Diploma or GED

2-year degree preferred

Job description

Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.

Responsibilities

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications

• High School Diploma or GED required; 2-year degree preferred
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
• Up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience