Inside Mountain Services Manager — Guest Experience & Pass Programs

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Full Health Plan with Company HSA

401(k) match

Paid time off (PTO)

Free ski pass for you and family

Free bike pass for you and family

Discounted lodging and food

Employee housing assistance

Job summary

Boyne Resorts seeks an Inside Mountain Services Manager to lead indoor guest-facing teams at Big Sky. You will oversee ticket offices, customer care, locker rooms, and plaza operations, ensuring world-class service for members and guests.

This role reports to the Director of Mountain Services and supervises multiple managers to maintain guest-first standards. The position requires 3+ years in guest services leadership, budget management, and strong cross-department coordination.

Qualifications

• 3+ years of leadership experience in guest services, ticketing, or a related hospitality field.
• Experience managing budgets across multiple teams or functional areas.
• Demonstrated ability to lead and develop multiple direct reports.

Responsibilities

• Directly supervise the Ticket Sales Manager, Plaza/Locker Manager, and Customer Care Manager, and maintain working knowledge of all roles supervised.
• Serve as the Manager on Duty (MOD) contact for other departments when the Director is not present.
• Manage budgets for ticket sales labor, plaza and locker revenue and labor, and customer care team labor.
• Manage resort voucher printing and distribution.
• Coordinate spouse/dependent pass management with Human Resources.
• Oversee the VIP list.
• Serve as program manager for various season pass programs.
• Manage the local school program and MBART program.
• Own the Waiver/Edge Auditor process.
• Serve as the point of contact with the product manager for waiver updates.
• Annual point of contact with the legal team for season pass, bike, and other waivers.
• Partner with the product manager to obtain updates on relevant products.
• Update tablets with waiver “stations” for each season.
• Manage and order physical hardware for waiver stations.
• Serve as program manager for Mountain Collective.

Skills

Leadership experience

Budget management

Staff development

Communication skills

Cross-department coordination

Waiver/Edge Auditor processes

IT proficiency

Tools

RTP|One

EdgeAuditor

Microsoft Office

Resort ticketing/POS systems

Job description

Boyne Resorts seeks an Inside Mountain Services Manager to lead indoor guest-facing teams at Big Sky. You will oversee ticket offices, customer care, locker rooms, and plaza operations, ensuring world-class service for members and guests.

This role reports to the Director of Mountain Services and supervises multiple managers to maintain guest-first standards. The position requires 3+ years in guest services leadership, budget management, and strong cross-department coordination.