Inside Counter Sales & Support – Hardscape & Masonry Supplies

The Homer C. Godfrey Company; Bridgeport (CT); On-site; USD 50,000 - 150,000; Full time

Job summary

Join a leading provider of premium masonry and hardscape supplies as an Inside Counter Sales Representative. This dynamic role offers the chance to assist customers with product selection, prepare sales orders, and coordinate deliveries in a fast-paced environment. With a focus on customer service and technical expertise, you’ll thrive in a supportive, family-run business that values collaboration and professional growth. The company is undergoing significant growth, presenting exciting opportunities for career advancement. If you’re motivated and eager to learn, this is the perfect chance to build a rewarding long-term career.

Benefits

Health & Dental benefits

401(k) plan with company contribution

Profit Sharing Plan

Paid holidays and vacation benefits

Company-paid life insurance

On-the-job training

Uniforms and HCG gear provided

Supportive family-run business environment

Qualifications

• Bilingual in English & Spanish is a plus.
• Experience in retail or sales preferred but not required.
• Strong customer service and communication skills.

Responsibilities

• Assist customers in-person, over the phone, and via email.
• Prepare quotes, process sales orders, and handle transactions.
• Maintain and strengthen existing customer relationships.

Skills

Bilingual (English & Spanish)

Customer service skills

Communication skills

Organizational skills

Time management

Problem-solving mindset

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

CRM systems

Point-of-sale (POS) system

Job description

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About Us:

The Homer C. Godfrey Company is a leading provider of premium masonry and hardscape supplies, serving residential, commercial, and municipal clients. With a reputation spanning four generations, we take pride in delivering high-quality products, technical expertise, and outstanding customer service.

We are seeking a motivated, bilingual (English & Spanish) Inside Counter Sales Representative to join our team. If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build a long-term career with growth opportunities, we’d love to meet you!

Key Responsibilities:

• Assist customers in-person, over the phone, and via email with product selection and technical expertise.
• Provide personalized recommendations tailored to project specifications and customer needs.
• Prepare quotes, process sales orders, and handle transactions through our point-of-sale (POS) system.
• Schedule and coordinate deliveries with the yard and dispatch team for timely service.
• Research and match specialty bricks or masonry materials; order samples as needed to assist customer projects.
• Maintain and strengthen existing customer relationships while seeking opportunities to expand the client base.
• Input customer information and feedback into the CRM system to enhance service quality.
• Make outbound sales calls to landscape contractors, small masons, and other local businesses to expand our reach.
• Stay current on industry trends and product offerings to provide expert guidance.

Retail Store Management:

• Gather customer feedback to assist the purchasing team in meeting client needs effectively.
• Oversee and maintain the retail displays, ensuring accurate labeling and organized displays of all products.
• Create and update promotional signage, including specials, holiday notices, and new product announcements.
• Manage the sample library and literature, ensuring easy accessibility and proper organization.
• Collaborate with the yard team to maintain clear and accurate product signage.
• Exciting opportunities await as our company undergoes significant growth and a major renovation, enabling us to serve additional customers and new market segments.
• Depending on your skills and interests, there will be opportunities to take on expanded responsibilities as you become more familiar with our products and customers.

Qualifications & Skills:

• Bilingual (a plus) in English & Spanish.
• Experience in retail or sales—construction or masonry industry experience preferred but not required (we provide training!).
• Strong customer service and communication skills.
• Highly organized, detail-oriented, and capable of managing time efficiently.
• Ability to create and implement procedures effectively.
• Proficiency in Microsoft Outlook and Excel; CRM knowledge is a plus.
• Self-motivated, problem-solving mindset, and results-driven.
• Comfortable multitasking in a fast-paced retail environment.
• Willingness to work Saturdays is required.

What We Offer:

• Competitive salary with opportunity for bonus.
• Health & Dental benefits with employer contributions.
• 401(k) plan with company contribution.
• Profit Sharing Plan for long-term rewards.
• Paid holidays, earned time off, and vacation benefits.
• Company-paid life insurance policy.
• Uniforms and HCG gear provided.
• On-the-job training with paths for advancement.
• A supportive, family-run business environment focused on collaboration and professional growth.

How to Apply:

Please send your resume to [e-mail] with the subject line Inside Counter Sales Application.

The Homer C. Godfrey Company is an Equal Opportunity Employer (EOE/AA/Disability, Veteran, and Second Chance Employer).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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