Inside/Counter Sales Associate - Mansfield

Allied Supply Co.; Mansfield (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit sharing program

Medical, dental, and vision insurance

Paid time off and paid holidays

Training and development opportunities

Stable, long-established company with

Career growth opportunities

Job summary

Allied Supply Company is seeking an Inside Sales / Counter Sales Associate for its Mansfield, OH team. The role focuses on assisting customers in person, by phone, and via email, processing orders and quotes, and providing product recommendations to ensure a positive experience.

The ideal candidate enjoys problem solving, learning technical products, and working in a fast-paced distribution environment with opportunities for growth and advancement.

Qualifications

• Previous experience in customer service, sales, or related field preferred.
• Experience working with contractors, maintenance professionals, or trade customers is a plus.
• Strong communication and interpersonal skills; detail-oriented and organized.

Responsibilities

• Assist customers in person, by phone, and through email.
• Process sales orders, quotes, returns, and inquiries accurately.
• Recommend products based on customer needs and applications.
• Support customers with product information and order status updates.
• Follow up on quotes and open orders.
• Coordinate with vendors, warehouse personnel, and other departments to ensure timely fulfillment.
• Support inventory activities, including receiving, stocking, and order pulling as needed.
• Maintain a clean, organized, and professional sales counter area.
• Resolve customer concerns in a timely and professional manner.

Skills

Customer service

Sales

Communication

Teamwork

Mechanical aptitude

Tools

CRM software

Microsoft Office

ERP systems

Job description

About Allied Supply Company

Allied Supply Company is a family-owned distributor serving the HVACR and air filtration industries for more than 90 years. We are committed to providing exceptional customer service, supporting our employees' growth, and building long-term relationships with customers and vendor partners.

Position Summary

Allied Supply Company is seeking a motivated and customer-focused Inside Sales / Counter Sales Associate to join our Mansfield team. This role supports customers by processing orders, providing product recommendations, and ensuring a positive customer experience. The ideal candidate enjoys working with people, solving problems, and learning technical products in a fast-paced distribution environment.

Key Responsibilities

• Assist customers in person, by phone, and through email
• Process sales orders, quotes, returns, and inquiries accurately
• Recommend products based on customer needs and applications
• Support customers with product information and order status updates
• Follow up on quotes and open orders
• Coordinate with vendors, warehouse personnel, and other departments to ensure timely fulfillment
• Support inventory activities, including receiving, stocking, and order pulling as needed
• Maintain a clean, organized, and professional sales counter area
• Resolve customer concerns in a timely and professional manner

Qualifications

• Previous experience in customer service, sales, retail, wholesale distribution, or a related field preferred
• Experience working with contractors, maintenance professionals, or trade customers is a plus
• Strong communication and interpersonal skills
• Mechanical aptitude and willingness to learn technical products
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic computer skills and ability to learn business software systems

Benefits

• Profit sharing program
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Stable, long-established company with opportunities for career growth and advancement
• Training and development opportunities

What Success Looks Like

• Provides excellent customer service and builds strong customer relationships
• Accurately processes orders and resolves issues efficiently
• Demonstrates product knowledge and a willingness to learn
• Contributes to branch sales goals and overall team success
• Maintains a positive, professional attitude in daily interactions