Inside Counter Parts Sales

HTS Engineering - Heat Transfer Solutions; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

HTS Engineering Ltd. in San Antonio, Texas, is seeking a Parts Sales Representative who will deliver outstanding customer service. You will identify replacement and warranty parts, track inventory, and ship parts for our HVAC product lines.

You will work with the Outside Sales team, maintain relationships with customers, prepare quotes, process orders, and ensure accurate warehouse inventory. This role requires initiative, strong communication, and ability to lift up to 50 lbs.

Qualifications

• HVAC or parts-industry experience required.
• Strong initiative and interpersonal communication skills.
• Proficient in Windows 7 Professional and Outlook.
• Ability to operate warehouse machinery.
• Ability to frequently lift up to 50 lbs.

Responsibilities

• Support the Parts Department with multiple product lines.
• Identify replacement parts and provide quotes.
• Process orders and coordinate shipping and invoicing.
• Maintain warehouse and showroom inventory.
• Inform customers of updates and bulletins from manufacturers.
• Coordinate freight receipt and shipping.

Skills

HVAC experience

Interpersonal skills

Windows/Outlook proficiency

Warehouse operations

Lifting up to 50lbs

Tools

Windows 7 Professional

Outlook

Job description

Parts Sales

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Description

The Parts Sales Representative will be a self-starting individual that provide clients with outstanding customer service. This will include, but not limited to, identifying replacement and warranty parts, tracking, inventory control and shipping parts from our San Antonio, Texas office.

Essential Position Functions and Responsibilities

• Works on a team with the Outside Salesman for the Parts Department to support multiple product lines represented by HTS Central Texas.
• Possesses a mechanical comprehension of HVAC systems needed to establish a solution for customer’s replacement parts and equipment needs.
• Establish and maintain good relationships with customers by meeting their expectations.
• Retain customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders.
• Fulfillment of sales orders, which includes, placing orders with manufactures, track shipping and complete invoicing for processed orders.
• Maintain warehouse and show room inventory accuracy.
• Stocks warehouse and Parts Department show room with parts and supplies.
• Inform customers on any updates and bulletins supplied by manufactures.
• Coordinate shipping and receiving of freight for Parts Department related supplies and equipment.
• Accomplishes warranty administration on parts for all manufactures.
• Executes freight claims for damaged goods.

Requirements

• Heating, Ventilation, Air Conditioning, Construction or Parts Industry experience.
• Excellent initiative and interpersonal communication skills.
• Strong PC skills in Microsoft Windows 7 Professional and Outlook.
• Ability to operate warehouse machinery.
• Frequently lift up to 50lbs.