Inside Channel Manager II

Lumen Technologies; Kansas; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lumen Technologies is seeking an Inside Channel Manager II to manage a base of Global Partner Solutions Sales Partners and drive revenue by selling Lumen products and services to business customers. The role emphasizes cross-selling, partner collaboration, and pipeline forecasting.

The position requires 2+ years in telesales, strong communication, and knowledge of telecom and indirect sales. Remote work availability varies by state within the US.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2+ years in a telesales environment including B2B.
• Strong communication, interpersonal, customer service, account relationship, negotiating and teamwork skills.
• Proficiency with MS Office (Excel, PowerPoint, Word); Salesforce, Outlook, Web Meeting and Q Central.
• Intermediate understanding of company financial measures.
• Advanced understanding of telecommunications industry and indirect sales model.

Responsibilities

• Sell across the Lumen portfolio from Small Business to Regional & Large Enterprise.
• Develop and cross-sell/up-sell opportunities to increase partner and end-customer business.
• Create partner/account plans and strategies to win new business.
• Focus on new partners and new logo customer sales.
• Coordinate with Channel Manager to present to partners and coordinate internal groups during the sales process.
• Develop sales in designated partner bases by identifying new opportunities with partners.
• Provide accurate weekly, monthly, and quarterly forecasts to meet or exceed quota.

Skills

Telesales experience

Strong communication

Customer service

Negotiation

Teamwork

MS Office

Salesforce

Outlook

Web meetings

Q Central

Understanding of financial measures

Telecommunications industry knowledge

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Excel/PowerPoint/Word)

Salesforce

Outlook

Web Meeting

Q Central

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate.

The Role

The Inside Channel Manager II manages an assigned base of Global Partner Solutions Sales Partners along with the Channel Manager to generate revenue by executing channel programs. The Inside Channel Manager II is responsible for selling new and existing company products and services, targeting business to business clients.

Location

Allows Work from Home in the following States: DE, FL, LA, MD, NJ, OH, PA

The Main Responsibilities

• Sell across the entire Lumen portfolio, from Small Business to Regional & Large Enterprise
• Develop and implement opportunities to cross-sell and up-sell accounts to increase overall total partner & end customer business with the company
• Create partner/account plans and strategies to win new business from existing customers
• Systematic focus on new partners and new logo customer sales
• Coordinate with Channel Manager on partner sales opportunities, prepare partner/customer presentations, and coordinate all Lumen internal groups (sales engineering, OM, product, etc.) during the sales process
• Develop sales in designated partner/account base by working with partners to identify new sales opportunities
• Provide accurate and detailed weekly, monthly, and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements

What We Look For In a Candidate

• What We Look For in a Candidate Bachelor's Degree or equivalent experience
• 2+ years in a telesales environment including business to business
• Strong communication (oral and written), interpersonal, communication, customer service, account relationship, negotiating and teamwork skills
• Proficiency with MS Office (Excel, PowerPoint, Word) Proficiency with Salesforce, Outlook, Web Meeting, and Q Central
• Intermediate understanding of company financial measures
• Must have an advanced understanding of telecommunications industry and indirect sales mode

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$59,891 - $79,844 in these states: FL LA OH PA

$65,878 - $87,834 in these states: DE MD NJ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure

Requisition #: 344118

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.