Inside Channel Account Manager

Cohesity; Heathrow (FL); Hybrid; USD 102,000 - 128,000; Full time

Benefits offered by this job

Health and wellness benefits

Vacation and paid holidays

401(k) retirement plan

Life and disability insurance

Job summary

Cohesity is seeking an iCAM for the Americas to manage day-to-day partner throughput, deal registrations, activation, and first-point contact for non-strategic partners. This role drives partner velocity at scale in collaboration with Regional Channel Directors and Partner Programs.

You will triage inbound submissions, perform outreach to re-activate partners, onboard new partners, monitor portal engagement, and coordinate with distribution CDMs to ensure consistent onboarding.

Qualifications

• 1–3 years of experience in inside sales, channel operations, or partner management.
• Experience managing high-volume inbound workflows in a CRM (Salesforce preferred).
• Familiarity with B2B channel programs, deal registration mechanics, or distribution-led partner models.

Responsibilities

• Manage inbound deal registration submissions from non-strategic partners – triage, validate, and route within SLA.
• Track and report on non-strategic partner transacting volume, deal-registration conversion, and activation rates by theater.
• Execute programmatic outreach campaigns to re-activate dormant partners and onboard newly recruited partners.
• Monitor partner portal engagement and certification status; flag at-risk or declining partners for intervention.
• Coordinate with Distribution CDMs to ensure disti-managed partners receive consistent onboarding and enablement touchpoints.

Skills

Inside sales experience

Channel operations

CRM workflow

Salesforce

Written and verbal communication

Tools

Salesforce

CRM systems

Job description

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The iCAM provides scaled, inside coverage for Cohesity's high-volume VAR and reseller partner community across the Americas. This role owns the day-to-day mechanics of partner throughput – processing deal registrations, activating and re‑engaging partners, and serving as the first point of contact for the partner community – so that every registered partner can transact with Cohesity quickly and easily. The iCAM does not own strategic partner relationships; instead, they are the engine behind partner responsiveness, activation, and deal velocity at scale, working in close partnership with Regional Channel Directors, Distribution CDMs, Channel SEs, and Partner Programs.

WHY THIS ROLE MATTERS

Our high-volume partner community represents thousands of touchpoints Cohesity can't cover with field resources alone. The iCAM turns that volume into velocity – faster deal registrations, more activated partners, and more partner-sourced pipeline – directly fueling channel-led growth.

HOW YOU’LL SPEND YOUR TIME HERE:

Deal Registration & Partner Transactions

• Manage inbound deal registration submissions from non‑strategic partners – triage, validate, and route within SLA
• Track and report on non‑strategic partner transacting volume, deal‑registration conversion, and activation rates by theater

Partner Activation & Engagement

• Execute programmatic outreach campaigns to re‑activate dormant partners
• Onboard newly recruited partners through standard enablement sequences and program enrollment
• Monitor partner portal engagement and certification status; flag at‑risk or declining partners for intervention

Partner Support & Coordination

• Serve as the first point of contact for non‑strategic partner inquiries, routing complex requests to Regional Channel Directors, Channel SEs, or Partner Programs as needed
• Coordinate with Distribution CDMs to ensure disti‑managed partners receive consistent onboarding and enablement touchpoints
• Align activity with field Channel Directors to ensure clean hand-offs when a partner's engagement (IPP) score triggers promotion to strategic, field‑covered coverage

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 1–3 years of experience in inside sales, channel operations, or partner management
• Experience managing high-volume inbound workflows in a CRM (Salesforce preferred)
• Familiarity with B2B channel programs, deal registration mechanics, or distribution-led partner models
• Strong organizational skills and comfort triaging and prioritizing across a high-volume book of partners
• Clear, professional written and verbal communication – you'll represent Cohesity in every partner interaction
• A proactive, ownership mindset – you look for at-risk partners and dormant accounts before they become a problem
• Curiosity about cybersecurity, data resilience, and enterprise data protection solutions
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
• Professional English language proficiency for customer and internal communication.
• Ability to travel as needed

Core Competencies

• Channel inside sales and scaled partner engagement
• CRM fluency and deal registration workflow management
• Prioritization and triage across a high-volume partner book
• Written and verbal communication for programmatic outreach
• Cross‑functional coordination with field sales, distribution, and partner programs
• Foundational knowledge of cyber‑resilience and data protection solutions

What Success Looks Like

• Deal registrations processed accurately and within SLA
• A growing share of your assigned partner book actively transacting each quarter
• Measurable partner‑sourced pipeline generated from your scaled partner segment
• Fast, reliable response times that make Cohesity easy to do business with

Where This Role Can Take You:

This is a career‑starter role built for growth. As you build a track record – partners who activate, transact, and grow with Cohesity – the natural next step is a Regional Channel Account Manager or field‑facing channel role, where you'll own strategic partner relationships directly. Many of Cohesity's channel and sales leaders started in scaled, inside‑facing roles like this one.

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below.

Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full‑time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Pay Range :

$102,400.00-$128,000.00

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Current pay transparency shows the OTE (On-Target Earnings) for commission-based roles.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.