Inside Account Representative - CCA

TD SYNNEX Multi-Country Area (English); Florida; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Elective Benefits

Career development programs

Life Empowerment Assistance Program

Diversity, Equity & Inclusion programs

Global onboarding and community events

Job summary

TD SYNNEX is seeking an Inside Account Representative for the Caribbean Central America region. You will manage identified accounts, drive revenue, and serve as the primary contact for the territory, coordinating with the field sales team and ensuring timely quotes and orders.

The role requires a 4-year degree and 1–3 years of experience, strong problem solving and communication skills, and the ability to work independently while maintaining confidentiality. Occasional travel may be required.

Qualifications

• 4-year degree and 1-3 years of experience, or equivalent combination
• Ability to communicate clearly in English and local language
• Strong data entry skills
• Ability to analyze problems with critical thinking and make decisions
• Excellent written and verbal communication
• Strong organizational and time management skills
• Ability to adapt to change and work independently
• Ability to maintain confidentiality of sensitive information
• Ability to collaborate and build relationships at all levels
• Adept with relevant computer systems and applications at an intermediate level

Responsibilities

• Manage customer and territory Profit & Loss.
• Generate new business through inbound and outbound calls.
• Coordinate with field sales to respond to RFPs and proposals.
• Identify growth opportunities and execute sales plans.
• Maintain detailed account profiles and relationships at multiple levels.
• Collaborate with sales support to ensure timely quotes and orders.
• Travel as needed.

Skills

Communication

Data entry

Problem solving

Critical thinking

Decision making

Time management

Independence

Confidentiality

Collaboration

Multitasking

Education

Bachelor's degree

Job description

Job Description

The Inside Account Representative for our CCA (Caribbean Central America) Organization deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability. Incumbent is seasoned and has the experience to handle complex customer issues. Take your sales career to the next level as an Inside Account Representative! "Let\'s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all".

What You'll Do

• Manages customer and territory Profit & Loss.
• Must demonstrate critical thinking skills to successfully manage the growth and profitability of assigned territory.
• Generates new business through inbound and outbound calling.
• Coordinates with field sales team to answer RFPs, provide proposals to accounts, and QBR presentations.
• Identifies business growth opportunities through research and executes growth plans for the sales territory.
• Responsible for having knowledge of customers within assigned territory and creating relationships at the purchasing, sales, and operational levels. Align with vendor management to introduce, drive, and execute goals. Help coordinate customer engagement with Finance and Purchasing either directly or through executing actions of these groups.
• Builds and maintains detailed account profiles for each customer and has ability to identify opportunities to attached additional TD SYNNEX solution offerings where applicable.
• Ability to identify potential issues and challenges and provide visibility to them in a timely manner to Inside Account Executive/Sr. Inside Account Executive.
• Develops written documentation and procedures for assigned sales accounts and delegates repetitive tasks to internal TD SYNNEX support teams.
• Could travel / attends TD SYNNEX and Industry events depend on necessity.
• Collaborate with sales support to ensure quotes/orders are processed timely and accurately.
• Develop and maintain relationships at all levels with customers.
• Possesses basic understanding of TD SYNNEX strategy and initiatives and can provide value proposition to customer base.
• Uses project management skills to complete customer requests.
• Performs other additional duties as assigned.

What We're Looking For

• 4-year degree and 1-3 years of experience, or equivalent combination of relevant experience and education.
• Able to execute instructions and to request clarification when needed.
• Possesses strong data entry skills.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to negotiate skillfully and promote/sell ideas persuasively.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to effectively multi-task.
• Able to maintain confidentiality of sensitive information.
• Able to collaborate and build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to use relevant computer systems and applications at an intermediate level.

Working Conditions

• Professional environment (Office).
• Occasional non-standard work hours or overtime as business requires.
• Frequent Travel Desired (10%).
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

#CCA

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company