Inside Account Manager, USMC

Darley; Itasca (IL); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Tuition Reimbursement

Health & Wellness Reimbursement

Medical

Dental

Vision

Life & Disability

HSA with Darley contribution

FSA

401K/Roth with match and profitSharing

Darley paid life insurance

Job summary

Darley seeks an Inside Account Manager to support Outside Sales in processing orders and identifying new opportunities within assigned territories. The role emphasizes relationship-building with customers and vendor partners, using Salesforce to manage the customer lifecycle.

The position requires a Bachelor's degree and extensive experience in sales and customer service, along with knowledge of government contracting and tactical equipment. Travel is required.

Qualifications

• Bachelor's Degree required; military/government experience may be substituted at hiring manager's discretion.
• 5 years of sales experience; 5 years of customer service experience.
• 5 years experience MS Office, particularly Excel & Outlook.
• 2 years experience with a Customer Relationship Management program.
• Knowledge of tactical equipment, military, or federal agencies.
• Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.).
• Knowledge of Salesforce CRM and its purpose.

Responsibilities

• Assist Outside Sales Reps through the full order process: quoting, order entry, customer service, expediting, follow-up.
• Build cross-functional relationships within Darley Defense to execute bookings and sales.
• Manage customer service requests and pipeline in Salesforce.
• Develop options and deliver solutions for customer situations.
• Conduct discovery calls to expand sales with Current Accounts.

Skills

Problem solving

Communication

Relationship building

Sales support

Time management

Adaptability

Education

Bachelor's degree

Tools

Salesforce CRM

JDE Enterprise System

MS Office (Excel & Outlook)

Job description

Description

We are looking for an Inside Account Manager to join our team! The Inside Account Manager USMC is responsible for assisting Outside Sales Representatives in processing driven sales opportunities through the entire ordering/booking phases, identifying new opportunities in assigned territories and relationship development with both customers and vendor partners.

The compensation range for this position is $62,000 to $72,000.

About W.S. Darley & Co:

Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovative emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its’ ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.

Requirements

• Assist and support assigned Outside Sales Representatives through the entire order process including, but not limited to: Lead identification; Quoting; Order entry; Customer service; Expediting; Follow up. Conduct an accuracy assessment of orders before routing to Purchasing Department.
• Build cross-functional relationships within Darley Defense to execute Bookings and Closed Sales.
• Manage customer service requests.
• Assess customer situations, develop options and deliver solutions.
• Conduct discovery calls with Current Accounts to expand sales.
• Assist assigned Sales Representatives in generating and maintaining a pipeline of opportunities (in Salesforce.com Customer Relationship Management (CRM)) to achieve individual annual goals.
• Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle.
• Develop personal relationships with Customers and Vendors to help understand customer preferences, habits, and actions.
• Work with vendors to negotiate preferred pricing & delivery.
• Assist with capturing the Dealer of Record and sending to Vendor Relations for situational awareness.
• Advise Customers on selection of proper Funding or Contract Vehicles.
• Respond to requests via phone, email, or in person meetings expeditiously.
• Understand assigned sales territory and conduct research for new sales territories.
• Conduct prospect calling to find new customers and contacts within assigned territories.

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. or as otherwise required.

TRAVEL

This position requires travel as needed.

Essential Qualifications

Education

Bachelor's Degree required, though prior military or government experience may be substituted at hiring manager's discretion.

Experience

• 5 years of sales experience, non-call center telephone sales desired
• 5 years of customer service experience
• 5 years experience MS Office, particularly Excel & Outlook
• 2 years experience with a Customer Relationship Management program
• Knowledge of tactical equipment, military, or federal agencies
• Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.)
• Knowledge of JDE Enterprise System
• Knowledge of Salesforce CRM and its purpose

Skills

• Must be able to creatively assess problems and provide solutions
• Must be able to operate in a completely unscripted environment
• Excellent verbal and written communication skills; must be willing and able to talk to new people with ease
• Demonstrated ability to be detail-oriented and organized, able to manage competing priorities with relative comfort

Benefits

• PTO
• Paid Holidays
• Tuition Reimbursement
• Health & Wellness Reimbursement
• Medical
• Dental
• Vision
• Life & Disability
• HSA with Darley contribution
• FSA
• 401K/Roth with match and profit sharing
• Darley paid life insurance

Compensation

62,000 to 72,000

AAP/EEO Statement

Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law