Inside Account Manager

AWC, Inc.; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Medical/Dental/Vision

Life Insurance

Paid Time Off

Job summary

AWC, Inc. inside account manager role seeks a proactive professional to grow our customer base. You will manage daily customer contact, build relationships, and work with outside account managers to expand opportunities across the industry.

You’ll lead RFQ/PO processing, define customer requirements, and drive sales forecasts while collaborating with project managers to optimize profitability and service levels. Expect a dynamic, hands-on environment.

Qualifications

• Bachelor's degree or 2-year technical degree in engineering preferred.
• 2–5 years of relevant industry experience.
• Knowledge of electrical and automation products such as valves, instrumentation, controls, steam systems, gas detection, pneumatics, and sensors.

Responsibilities

• Build, develop, and retain customers to drive a high-performance sales team.
• Acknowledge and process RFQs and POs.
• Establish and manage customer requirements with follow-ups.
• Direct sales forecasting and analyze account sales data.
• Coordinate with Outside Account Managers and Project Managers on profit, inventory, pricing.
• Review work processes to meet quality standards and suggest improvements.
• Identify opportunities to close orders at higher margins.

Skills

Team player

Urgency

Communication

Excel

On-call

Cross-functional

Education

Bachelor's degree

Engineering tech degree

Tools

Microsoft Office

Valves & Instrumentation knowledge

Job description

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. Success is measured by meeting sales objectives while exceeding customer requirements as you work with Outside Account Managers to enhance your skills, expertise, and career development opportunities across the industry. The successful candidate must be innovative, passionate, and resourceful while demonstrating technical skills.

How you’ll make an impact:

• Responsible for building, developing, and retaining customers necessary to drive a high-performance sales team and ensuring succession for accounts
• Acknowledge & process customer’s Request for Quotes (RFQ) and Purchase Orders (PO)
• Establish and manage customer requirements, including quote follow-ups and pro-expedite purchase orders
• Direct sales forecasting activities, analyzes account sales data, and promote sales
• Communicate with Outside Account Mangers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts
• Review work processes to ensure that internal and external quality standards are followed and suggest improvements
• Examines ways to offer practical, creative alternatives that increase AWC’s chances of successfully closing orders at higher margins

Skills you’ll need:

• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Sense of urgency, high energy with high accountability
• Ability to clearly communicate (verbal and written via phone, e-mail, etc.)
• Proficient with Microsoft Office with an emphasis on Microsoft Excel
• Be available and responsive immediately when needed
• Willingness to be on call for after-hours & weekend support periodically

Here’s what will set you apart:

• 4-year bachelor’s degree / 2-year technical degree (preferred in an Engineering)
• 2-5 years of industry experience
• Base level knowledge of Electrical and Automation products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Gas Detection, Pneumatics, Sensors, etc.

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.