Innovative Application Solutions Supervisor

Lee-County-Clerk-of-Cour; Fort Myers (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Superior health care plans

Retirement and pension options (FRS &

Paid time off and holidays

Wellness program benefits

Job summary

Lee County Clerk of Court is seeking an Innovative Applications Solutions Supervisor to lead the daily operations of the Application Solutions Team. You will mentor staff, manage workloads, and drive improvements across software interfaces used in public-sector operations.

Ideal candidates have an associate degree or equivalent experience, 2+ years supervisory background, and strong customer-service orientation.

Qualifications

• Bachelor’s degree or higher not required if experience covers the role.
• Experience in public-sector or enterprise applications is a plus.
• Ability to translate technical concepts into business terms.

Responsibilities

• Oversee daily operations of the Innovative Applications Solutions Team.
• Lead workload delegation, prioritization, and performance monitoring.
• Coach and develop staff through training and cross-training.
• Manage scheduling, timecards, evaluations, and disciplinary actions.
• Coordinate design, installation, troubleshooting, and documentation for software interfaces.
• Plan strategically for future application needs and IT initiatives.
• Ensure compliance with laws, rules, and internal controls.

Skills

Customer service

Communication

Business language translation

Analytical thinking

Prioritization under pressure

ITIL familiarity

Project management tooling

Education

Associate degree in Management or IT

2+ years application development experience

Tools

Microsoft Project

Visio

PowerPoint

Office suite

Job description

We're Hiring: Innovative Applications Solutions Supervisor

Why Join Us?

• Make a meaningful impact in your community
• Work with a passionate, mission-driven team
• Enjoy flexible scheduling and professional development opportunities
• Be empowered to innovate and lead digital transformation

About the Role

The Innovation & Technology Department is seeking a dynamic, forward-thinking leader to oversee the daily operations of our Innovative Applications Solutions Team. This role is ideal for a tech-savvy supervisor who thrives in a fast-paced environment, enjoys developing people, and is energized by improving systems that support critical public-sector operations.

What You'll Do

As an Innovative Applications SolutionsSupervisor you will:

• Lead daily operations for the Application Team, including workload delegation, priority setting, and performance monitoring.

• Develop and mentor staff through coaching, training, cross-training, and professional growth opportunities.

• Oversee administrative responsibilities such as scheduling, approving timecards, conducting evaluations, and managing disciplinary actions.

• Drive application support and improvements by coordinating design, installation, connectivity, troubleshooting, and documentation for software applications and interfaces.

• Collaborate on strategic planning for future application needs, emerging technologies, and long-term IT initiatives.

• Ensure compliance with Clerk, State, and local laws, rules, and regulations through strong internal controls and documented procedures.

• Support project teams, provide regular updates and metrics, and assist with research, feasibility studies, and recommendations.

• Be available for off-hours work when needed and perform additional duties as assigned.

What We're Looking For

• Strong customer service orientation and results-driven mindset.

• Excellent communication and interpersonal skills.

• Ability to translate technical concepts into business-friendly language.

• Analytical thinking, problem-solving skills, and exceptional attention to detail.

• Ability to prioritize and execute tasks in a high-pressure environment.

• Familiarity with ITIL principles, enterprise applications, virtualization, networking, and hardware platforms.

• Proficiency with tools such as Microsoft Project, Visio, PowerPoint, and Office.

• A collaborative spirit and the ability to foster innovation and positive change.

• Associate degree in Management or Information Technology or 2 years of experience in application development.

• At least 2 years of supervisory experience.

• ITIL or technical certifications preferred.

• Ability to complete a two-year training plan prior to promotion eligibility.

The Clerk's office offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or takeover sponsorship of an employment Visa.

Note: Vacancy postings may be closed at any time based on business needs. Applicants who have applied will be notified.