Innovation Research Analyst (Worcester, MA or Remote)

The Hanover Insurance Group; Massachusetts; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

On-site medical center (Worcester)

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Job summary

The Hanover Insurance Group is seeking an Innovation Research Assistant for Worcester, MA, on a hybrid or remote basis. This full-time role supports the Business Innovation team by delivering market, competitive, and technology intelligence to inform strategic decisions.

You will lead structured vendor evaluations, coordinate BrokerTech Ventures intake, and share insights across business and technology leaders, translating complex data into actionable narratives for executives.

Qualifications

• Bachelor’s degree in Business or IT preferred.
• 1–3 years of experience.
• Excellent verbal and written communication, including presenting findings to stakeholders.
• Ability to understand the big picture.

Responsibilities

• Conduct market, competitive and technology intelligence research.
• Synthesize insights into clear, actionable intelligence for leadership.
• Lead structured vendor evaluations and due diligence.
• Coordinate BrokerTech Ventures intake and feedback loops.
• Consolidate insights to reduce silos and share knowledge across teams.
• Prepare executive-level briefings and translate complex data into narratives.

Skills

Verbal communication

Written communication

Presentation skills

Big picture thinking

Education

Bachelor's degree in Business or IT

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Hanover Technology Group (HTG) Business Innovation team is currently seeking an Innovation Research Assistant in our Worcester, MA location on a hybrid basis or fully remote work location. This is a full-time, exempt role.

POSITION OVERVIEW

This role will report into our Business Innovation team and serve as the enterprise hub for emerging technology trends, competitive intelligence, and vendor evaluation. This role is responsible for delivering actionable insights to inform strategic decision-making, optimizing investment in innovation, and reducing duplicative efforts across business units. The analyst partners with business and technology leaders to bring an outside-in perspective and ensure alignment with enterprise priorities.

IN THIS ROLE, YOU WILL

Market, Competitive & Technology Intelligence

• Conduct ongoing research on market trends, competitive landscape, and emerging technologies relevant to the organization.
• Synthesize insights from diverse sources (e.g., industry reports, venture capital activity, conferences, peer companies) into clear, actionable intelligence.
• Maintain awareness of industry best practices, disruptive innovations, and strategic risks/opportunities.

Vendor Evaluation & Innovation Intake

• Lead structured vendor evaluations, including due diligence, comparative analysis, and recommendation development.
• Establish and maintain consistent evaluation frameworks to assess technology fit, scalability, and enterprise value.
• Act as the primary liaison for BrokerTech Ventures intake, coordinating evaluation, prioritization, and feedback loops.

Enterprise Insight Sharing & Coordination

• Consolidate insights, learnings, and experimentation results across business lines to reduce siloed efforts and duplication.
• Facilitate knowledge sharing and alignment across business and technology stakeholders.
• Develop repositories or forums for capturing and distributing strategic intelligence.

Executive Reporting & Communication

• Prepare executive-level presentations, briefings, and updates for leadership on a regular and ad hoc basis.
• Translate complex intelligence into clear narratives that support decision-making.
• Incorporate external perspectives, including insights from venture capital firms, conferences, industry networks, and BrokerTech Ventures.

• Bachelor’s degree required with Business or IT focus preferred
• 1-3 years experience
• Excellent Verbal and Written Communication capabilities required, including presenting findings and recommendations clearly to stakeholders
• Ability to understand the big picture

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.