Innovation & Operations Lead: Process Optimization & AI

UMass President's Office; Boston (MA); Hybrid; USD 100,000 - 135,000; Full time

Job summary

UMass President's Office is seeking a Manager to lead the project management team and drive process improvement aligned with strategic priorities. The role involves working with diverse stakeholders, from department heads to business analysts, to streamline operations and implement efficiency initiatives.

Under supervision of the Associate VP of Strategy and Innovation, you will partner with A&F, UITS, and training teams, oversee data analysis, and contribute to AI-driven projects.

Qualifications

• Bachelor's degree in Management, Accounting or equivalent work experience.
• 10+ years of Management or Accounting or related work experience.
• Demonstrated ability to handle multiple priorities and ability to meet deadlines.
• Proficiency with Microsoft Office or similar software.
• Excellent interpersonal, verbal and writing skills needed to present or communicate effectively with all levels of management.

Responsibilities

• Manage a team of Project Managers focused on streamlining processes, increasing efficiency and improving business practices consistent with the established strategic priorities.
• Review and identify key business practices to identify policies, procedures, and processes that can be improved, simplified, and optimized and lead multi-disciplinary teams to design and implement improvements
• Work closely with A&F Executive Management and Leadership Teams to drive efficiency initiatives across the organization, to include continuous improvement initiatives, resolving risks and issues in business processes, including optimizing eProcurement System features.
• Work closely with project teams, including Business Analysts, Project Managers, and Subject Matter Experts, on process redesign and maximizing technology to support optimal process
• Work closely with UITS and the Business Application Teams to identify technology solutions to streamline UMPO A&F business processes and improve efficiency of operations
• Work closely with the Communication and Training teams to ensure process improvements are carried out in a comprehensive and thoughtful way
• Oversee or conduct data analysis to identify the root causes of business problems, test alternative approaches, recommend solutions, and track implementation
• Develop robust working relationships with diverse set of UMPO and campus stakeholders.
• Participate in the management of the A&F Business Analyst Fellowship program, providing support and guidance throughout each Fellowship
• Participate in team meetings, staff meetings, organization events and other duties as necessary.
• Respond to customer, vendor, and coworker inquiries in a courteous and professional manner.
• Drive innovative business and technical solutions, such as automation to replace manual processes to improve quality, cost, efficiency, and effectiveness
• Participate in the management of the Innovation and Operations budget and staffing to ensure optimal resource allocation and support for strategic initiatives.
• Collaborate with cross-functional teams to actively participate in AI-driven projects within A&F, ensuring alignment with strategic goals, fostering innovation, and leveraging AI technologies to enhance operational efficiency and decision-making.

Skills

Project management

Communication

Multitasking

MS Office proficiency

Education

Bachelor's degree in Management or Accounting

Tools

Peoplesoft

Jaggaer

Concur

Salesforce

Job description

UMass President's Office is seeking a Manager to lead the project management team and drive process improvement aligned with strategic priorities. The role involves working with diverse stakeholders, from department heads to business analysts, to streamline operations and implement efficiency initiatives.

Under supervision of the Associate VP of Strategy and Innovation, you will partner with A&F, UITS, and training teams, oversee data analysis, and contribute to AI-driven projects.