Injury Adjuster

Root Inc.; United States; Remote; USD 71,000 - 82,000; Full time

Job summary

Root Inc. is seeking an Injury Adjuster to enforce fairness in claims and leverage technology to improve the customer experience. The role involves evaluating coverage, determining liability, and delivering an industry-leading claims process across the United States.

The position requires 2+ years of personal auto claims experience, multi-state work, and strong attention to detail. Candidates must be comfortable on camera for virtual interviews and will work in a flexible arrangement across the

Qualifications

• 2+ years of experience handling personal auto insurance claims across multiple states.
• Strong understanding of liability principles and claim settlement processes.
• Ability to gather statements, respond to correspondence, and obtain supervisor authority when needed.

Responsibilities

• Deliver industry-leading claim experiences for policyholders and claimants.
• Confirm coverage and determine liability for a wide range of scenarios.
• Maintain diaries and respond to claim correspondence with high quality.
• Coordinate vehicle repairs and assist with rental reimbursements.
• Evaluate injury claims from minor to severe and support guideline development.

Skills

Multi-state experience

Liability determinations

Negotiation of settlements

Attention to detail

Auto claims handling

Education

Bachelor’s degree preferred

Job description

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

As an Injury Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.

Salary Range: $71,100 - $81,800

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

How You Will Make An Impact

• Delivers an industry-leading claim experience for all policyholders and claimants
• Confirms coverage and determines liability for a wide range of accident scenarios
• Consistently makes prompt and courteous contact with every party involved in a claim
• Maintains and updates a diary/schedule for each claim in the adjuster's pending
• Responds to claim correspondence in a timely fashion with very high quality
• Obtains detailed accident descriptions from drivers, passengers and witnesses
• Coordinates the repair of damaged vehicles, and assists with rental reimbursement
• Sets and maintains a loss reserve for every claim in the adjuster's pending
• Evaluates and settles injury claims from soft tissue to fatalities, including attorney-represented claims
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need To Succeed

• Bachelor’s degree preferred
• 2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states
• Demonstrated high quality claim handling balanced with strong productivity
• Strong technical understanding of liability and casualty principles
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth
• Experience managing complex personal auto claims through closure
• Viewed as a resource within team and functional area
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our Privacy Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact [e-mail]